Travel-Ready Field Support & Office Services Specialist

Canon U.S.A., Inc.; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive training and development

Employee discounts

Job summary

Canon U.S.A., Inc. is seeking a Field Support Representative I, II, III to provide in-house and on-site administrative support across multiple client locations in the Charlotte region.

This role involves heavy travel (up to 75%) and demands reliable transport or a valid driving record with a personal vehicle. The position covers mail, reception, copying, and general admin tasks and includes travel reimbursements.

Qualifications

• High school diploma or equivalent.
• 1–3 years’ mailroom or office experience.
• Ability to perform basic shipping procedures.
• Basic computer skills required.
• Good customer service and professional appearance.
• Willing to work overtime and meet deadlines.

Responsibilities

• Ensure total customer satisfaction through understanding customer expectations and proactive problem resolution.
• Receive, sort, and deliver all incoming mail and packages according to floors and timeframes.
• Prepare outbound inter-office pouches and ship items (FedEx, UPS) as scheduled.
• Log outgoing/incoming items and verify accuracy.
• Operate and maintain copying and faxing equipment; learn new features as site updates occur.
• Support site manager with additional duties and responsibilities.

Skills

Customer service

Basic computer skills

Organization

Education

High school diploma or equivalent

1–3 years' mailroom or office experience

Tools

Fax machine

Scanner

Metering

Photocopying

Job description

Canon U.S.A., Inc. is seeking a Field Support Representative I, II, III to provide in-house and on-site administrative support across multiple client locations in the Charlotte region.

This role involves heavy travel (up to 75%) and demands reliable transport or a valid driving record with a personal vehicle. The position covers mail, reception, copying, and general admin tasks and includes travel reimbursements.