Traveling Field Service Technician - Packaging Equipment

Harpak-ULMA Packaging; Taunton (MA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Competitive compensation and benefits

Job summary

Harpak-ULMA Packaging is seeking a Field Service Technician in Taunton, MA, responsible for troubleshooting and repairing various packaging machines, focusing on multi-head weighers and delivering exceptional customer service. This role requires a minimum of 5 years in a technical field and proficiency in mechanical and electrical systems.

The ideal candidate will have excellent communication skills, a valid driver’s license for travel, and familiarity with service databases. Competitive compensation and opportunities for career growth within an innovative environment are offered.

Qualifications

• Minimum of 5 years in a technical field, 3 years troubleshooting mechanical/electrical machine issues.
• Proficiency in mechanical, electrical, and PLC systems.
• Familiarity with service databases and CRMs.

Responsibilities

• Troubleshoot and repair various packaging machines.
• Conduct installations of packaging equipment.
• Identify solutions and provide technical phone support.
• Collaborate with technicians and engineers for issue resolution.
• Document service calls and solutions in detail.

Skills

Troubleshooting mechanical and electrical issues

Customer service skills

Ability to read mechanical blueprints

Communication skills

Education

High school diploma or GED

Technical schooling in electricity or electronics

Tools

MS Office Suite

CRMs such as Filemaker

Job description

Are you a skilled technician with a knack for troubleshooting and repairing sophisticated machinery? Do you have experience with multi-head weighers and a passion for providing top-notch customer support? If so, we have an exciting opportunity for you to join our team at Harpak-ULMA!

Position: Field Service Technician

Location: TAUNTON, MA

Travel Requirement: 70-85%

About Us:

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities:

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.
  
  

Qualifications:

• Experience: Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.
• Technical Skills: Proficiency in mechanical, electrical, and PLC systems. Ability to work with high precision and close tolerance proficiency.
• Education: High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Travel: Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver's license and the ability to obtain a passport for travel.
• Computer Skills: Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (e.g., Filemaker).
• Communication: Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.
  
  

Why Join Harpak-ULMA?

• Innovative Environment: Be part of a company that values innovation and continuous improvement.
• Comprehensive Training: Receive extensive training through our Online Learning Management System, on-site at our facilities, and through shadowing experienced technicians.
• Career Growth: Opportunity to grow and develop your skills across various product lines.
• Competitive Compensation: Salary commensurate with experience and a robust benefits package.
  
  

Apply Today!

If you have a strong mechanical/electrical background, experience with multi-head weighers, and a passion for customer service, we want to hear from you. Join our team at Harpak-ULMA and help us deliver exceptional packaging solutions to our customers.

To apply, please submit your resume and a cover letter highlighting your relevant experience.

Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.