Field Service Technician - Las Vegas, Nevada

Harpak-ULMA Packaging, LLC; United States; Remoto; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

Harpak-ULMA Packaging, LLC in Las Vegas, Nevada, seeks a Field Service Technician with strong mechanical and electrical troubleshooting skills to service packaging equipment, including multi-head weighers. The role requires extensive travel (70-85%) to install, repair, and support customers on-site and remotely.

You will collaborate with engineers and service managers, document solutions, and participate in training programs to maintain high service levels.

Qualificações

• 5+ years in a technical field with at least 3 years troubleshooting mechanical and electrical machine issues; multi-head weighers experience essential.
• Proficiency in mechanical, electrical, and PLC systems; hi‑precision and close‑tolerance work.
• Education: High school diploma or GED; technical schooling/experience in electricity, electronics, or equipment maintenance.
• Travel: 70-85% with valid driver’s license and passport ability.

Responsabilidades

• Troubleshooting & Repair: on-site and remote support for packaging machines, focusing on multi-head weighers.
• Installation: install various packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines.
• Customer Support: deliver excellent service, follow up on inquiries, provide technical phone support.
• Team Collaboration: work with other technicians, engineers and service managers to improve service delivery.
• Training & Documentation: participate in training and document service calls and solutions; use software tools for reporting.

Conhecimentos

Mechanical

Electrical

PLC systems

Customer service

MS Office

Communication

Formação

High school diploma or GED

Ferramentas

FileMaker

Windows

Descrição da vaga

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - Las Vegas, Nevada

Technical Remote, US

Are you a skilled technician with a knack for troubleshooting and repairing sophisticated machinery? Do you have experience with multi-head weighers and a passion for providing top-notch customer support? If so, we have an exciting opportunity for you to join our team at Harpak-ULMA!

Position: Field Service Technician
Location:Las Vegas, Nevada
Travel Requirement: 70-85%

About Us:
Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities:

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.

Qualifications:

• Experience: Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.
• Technical Skills: Proficiency in mechanical, electrical, and PLC systems. Ability to work with hi‑precision and close‑tolerance proficiency.
• Education: High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Travel: Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver's license and the ability to obtain a passport for travel.
• Computer Skills: Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (e.g., Filemaker).
• Communication: Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.

Why Join Harpak-ULMA?

• Innovative Environment: Be part of a company that values innovation and continuous improvement.
• Comprehensive Training: Receive extensive training through our Online Learning Management System, on‑site at our facilities, and through shadowing experienced technicians.
• Career Growth: Opportunity to grow and develop your skills across various product lines.
• Competitive Compensation: Salary commensurate with experience and a robust benefits package.

If you have a strong mechanical/electrical background, experience with multi-head weighers, and a passion for customer service, we want to hear from you. Join our team at Harpak-ULMA and help us deliver exceptional packaging solutions to our customers.

Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.