Field Service Technician - COSTA MESA, CA

Harpak-Ulma Packaging; Costa Mesa (CA); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Harpak-ULMA Packaging is seeking a Field Service Technician in Costa Mesa, CA. The role focuses on troubleshooting, installation, and on-site support for packaging machinery, with heavy travel and remote assistance as needed.

You will troubleshoot mechanical and electrical systems, install equipment, and deliver top-notch customer service while documenting service calls and solutions. Strong blueprint-reading and PLC skills are valued.

Competenze

• Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues.
• Prior experience with multi-head weighers is essential.
• Proficiency in mechanical, electrical, and PLC systems.
• High school diploma or GED; technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Willingness to travel 70-85% of the time; valid driver's license and passport for travel.
• Familiarity with MS Office and Windows; experience with service databases/CRMs (Filemaker).
• Ability to read mechanical blueprints and electrical schematics.

Mansioni

• Troubleshooting & Repair: Use mechanical and electrical expertise to troubleshoot and repair packaging machines, with on-site and remote support.
• Installation: Install packaging equipment including tray formers, tray sealers, fillers, dosers, and form/fill/seal machines.
• Customer Support: Deliver excellent customer service by identifying solutions and providing technical phone support.
• Team Collaboration: Coordinate with other technicians, engineers and service managers to improve service delivery.
• Training & Documentation: Participate in training and document service calls and solutions in detail using reporting tools.

Conoscenze

Troubleshooting

Electrical systems

Mechanical skills

PLC systems

Customer service

Blueprint reading

Formazione

High school diploma or GED

Technical training in electricity/electronics

Strumenti

MS Office

Windows

Filemaker CRM

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - COSTA MESA, CA

Technical California, Costa Mesa, CA, US

3 days ago Requisition ID: 1141

Are you a skilled technician with a knack for troubleshooting and repairing sophisticated machinery? Do you have experience with multi-head weighers and a passion for providing top-notch customer support? If so, we have an exciting opportunity for you to join our team at Harpak-ULMA!

Position: Field Service Technician
Location: COSTA MESA, CA
Travel Requirement: 70-85%

About Us:
Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities:

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.

Qualifications:

• Experience: Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.
• Technical Skills: Proficiency in mechanical, electrical, and PLC systems. Ability to work with high precision and close tolerance proficiency.
• Education: High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Travel: Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver's license and the ability to obtain a passport for travel.
• Computer Skills: Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (e.g., Filemaker).
• Communication: Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.

Why Join Harpak-ULMA?

• Innovative Environment: Be part of a company that values innovation and continuous improvement.
• Comprehensive Training: Receive extensive training through our Online Learning Management System, on-site at our facilities, and through shadowing experienced technicians.
• Career Growth: Opportunity to grow and develop your skills across various product lines.
• Competitive Compensation: Salary commensurate with experience and a robust benefits package.

Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.