Field Service Technician - TORONTO, CANADA

Harpak-ULMA Packaging, LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Harpak-ULMA Packaging, LLC in Toronto, Canada is seeking a Field Service Technician to troubleshoot and repair high-tech packaging equipment at customer sites. This role requires extensive travel across the US and Canada, with remote support available for quick diagnostics and guidance.

You will install, calibrate, and maintain machines, provide hands-on training to customers, and collaborate with engineers and service managers to ensure peak performance and customer satisfaction.

Qualifications

• 3+ years of experience in troubleshooting mechanical/electrical issues.
• Willingness to travel 70-85% and adapt to changing schedules.
• Strong communication and customer-focused approach.
• Willing to undergo comprehensive training.

Responsibilities

• Troubleshoot & Repair – Diagnose and resolve mechanical/electrical issues on high-tech packaging machines.
• Install & Maintain – Set up, calibrate, and optimize equipment at customer locations.
• Remote & On-Site Support – Provide expert assistance both in person and via remote support technology.
• Customer Engagement – Deliver top-tier service while training customers on proper machine operation.
• Team Collaboration – Work closely with experienced technicians, engineers, and service managers.

Skills

Troubleshooting

Mechanical knowledge

Electrical knowledge

Customer-focused

Travel readiness

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - TORONTO, CANADA

Full Time Technical Remote, US

30+ days ago Requisition ID: 1101

Field Service Technician – Travel, Troubleshoot, and Innovate!

Location: Toronto, Canada
Travel: 70-85% (USA and Canadian Travel)
Compensation: Based on experience

Do you love solving mechanical and electrical puzzles? Are you ready to take your skills on the road and help customers keep their cutting-edge packaging equipment running at peak performance? If so, Harpak-ULMA is looking for YOU to join our team as a Field Service Technician (FST)!

What You'll Do:

• Troubleshoot & Repair – Diagnose and resolve mechanical/electrical issues on high-tech packaging machines.
• Install & Maintain – Set up, calibrate, and optimize equipment at customer locations.
• Remote & On-Site Support – Provide expert assistance both in person and via cutting-edge remote support technology.
• Customer Engagement – Deliver top-tier service while training customers on proper machine operation.
• Team Collaboration – Work closely with experienced technicians, engineers, and service managers.

What You Bring:

• Technical Skills: 3+ years of experience in troubleshooting mechanical/electrical issues.
• Problem-Solving Mindset: Ability to think on your feet and adapt to challenges.
• Customer-Focused Approach: Strong communication skills and a "Can Do" attitude.
• Flexibility: Willingness to travel extensively (70-85%) and adapt to changing schedules.
• Training & Growth: Willing to undergo comprehensive training, including online, in-house, and shadowing senior FSTs.

• Hands-on Training – Get expert mentorship and cross-train on multiple product lines.
• Career Growth – Advance your skills and technical expertise in a high-demand industry.
• Cutting-Edge Technology – Work with state-of-the-art packaging machinery.
• Team-Oriented Culture – A collaborative environment that values innovation and problem-solving.