Packaging Equipment Field Engineer — Multi-Head Weighers

Harpak-ULMA Packaging, LLC; Taunton (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Career growth

Innovative environment

Job summary

Harpak-ULMA Packaging, LLC is seeking a Field Service Technician to support customers in TAUNTON, MA. You will troubleshoot, repair, and install packaging equipment, with a focus on multi-head weighers. On-site and remote support will be provided to resolve issues efficiently.

The role requires 5+ years in a technical field, strong electrical/mechanical and PLC skills, and travel 70-85%. A high school diploma or GED is required, with technical training in electricity/electronics preferred.

Qualifications

• Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues.
• Prior experience with multi-head weighers is essential.
• Proficiency in mechanical, electrical, and PLC systems.
• High school diploma or GED; technical schooling or work experience in electricity, electronics, or equipment maintenance.
• Travel 70-85% of the time; valid driver’s license and passport for travel.
• Familiarity with MS Office and Windows; service databases and CRMs (e.g., FileMaker).
• Excellent communication and customer service skills; ability to read mechanical blueprints and electrical schematics.

Responsibilities

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Multi-head weighers

Customer service

MS Office

Windows

CRM systems

FileMaker

Education

High school diploma or GED

Technical schooling (electricity/electronics)

Tools

FileMaker

MS Office

Windows

CRM systems

Job description

Harpak-ULMA Packaging, LLC is seeking a Field Service Technician to support customers in TAUNTON, MA. You will troubleshoot, repair, and install packaging equipment, with a focus on multi-head weighers. On-site and remote support will be provided to resolve issues efficiently.

The role requires 5+ years in a technical field, strong electrical/mechanical and PLC skills, and travel 70-85%. A high school diploma or GED is required, with technical training in electricity/electronics preferred.