Field Service Technician - Las Vegas, Nevada

Harpak-ULMA Packaging; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Competitive compensation

Job summary

Harpak-ULMA Packaging is hiring a Field Service Technician in Las Vegas, NV. The role focuses on troubleshooting and repairing packaging machinery, especially multi-head weighers, with on-site and remote support.

We require strong mechanical/electrical skills, PLC knowledge, and a willingness to travel 70–85% with a valid driver's license. Excellent customer service and ability to document service calls are essential.

Qualifications

• Minimum 5 years in a technical field with at least 3 years troubleshooting mechanical and electrical machine issues.
• Prior experience with multi-head weighers is essential.
• Proficiency in mechanical, electrical, and PLC systems.
• Travel 70–85% of the time; valid driver’s license and ability to obtain a passport for travel.

Responsibilities

• Troubleshoot & Repair: use mechanical and electrical expertise to fix packaging machines, on-site and remote support.
• Installation: install various packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines.
• Customer Support: provide exceptional service, follow up on inquiries, and offer technical phone support.
• Team Collaboration: work with other techs, engineers, and service managers to improve delivery.
• Training & Documentation: participate in training and document service calls and solutions, using tools for reporting.

Skills

Troubleshooting

Customer service

Reading schematics

PLC systems

Team collaboration

Education

High school diploma

Technical schooling

Tools

Filemaker CRM

Job description

Are you a skilled technician with a knack for troubleshooting and repairing sophisticated machinery? Do you have experience with multi-head weighers and a passion for providing top-notch customer support? If so, we have an exciting opportunity for you to join our team at Harpak-ULMA!

Position:

Field Service Technician

Location:

Las Vegas, Nevada

Travel Requirement:

70-85%

About Us:

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities:

• Troubleshooting & Repair: Utilize your mechanical and electrical expertise to troubleshoot and repair various packaging machines, with a focus on multi-head weighers. Provide on-site and remote support to resolve customer issues efficiently.
• Installation: Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, and more.
• Customer Support: Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Team Collaboration: Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Training & Documentation: Participate in training programs and document service calls and solutions in detail. Utilize technology tools to ensure efficient reporting and knowledge retention.

Qualifications:

• Experience: Minimum of 5 years in a technical field with at least 3 years of troubleshooting mechanical and electrical machine issues. Prior experience with multi-head weighers is essential.
• Technical Skills: Proficiency in mechanical, electrical, and PLC systems. Ability to work with high precision and close tolerance proficiency.
• Education: High school diploma or GED required. Technical schooling and/or work experience in electricity, electronics, or equipment maintenance.
• Travel: Willingness to travel 70-85% of the time to support customer needs. Must have a valid driver's license and the ability to obtain a passport for travel.
• Computer Skills: Familiarity with MS Office Suite and Windows platform. Ability to use service databases and CRMs (Filemaker).
• Communication: Excellent communication and customer service skills. Ability to read and interpret mechanical blueprints and electrical schematics.

Why Join Harpak-ULMA?

• Innovative Environment: Be part of a company that values innovation and continuous improvement.
• Comprehensive Training: Receive extensive training through our Online Learning Management System, on-site at our facilities, and through shadowing experienced technicians.
• Career Growth: Opportunity to grow and develop your skills across various product lines.
• Competitive Compensation: Salary commensurate with experience and a robust benefits package.

Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.