Field Service Technician - TAUNTON, MA

Harpak-ULMA Packaging; Taunton (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Competitive compensation and benefits

Job summary

Harpak-ULMA Packaging is seeking a Field Service Technician in Taunton, MA, responsible for troubleshooting and repairing various packaging machines, focusing on multi-head weighers and delivering exceptional customer service. This role requires a minimum of 5 years in a technical field and proficiency in mechanical and electrical systems.

The ideal candidate will have excellent communication skills, a valid driver’s license for travel, and familiarity with service databases. Competitive compensation and opportunities for career growth within an innovative environment are offered.

Qualifications

• Minimum of 5 years in a technical field, 3 years troubleshooting mechanical/electrical machine issues.
• Proficiency in mechanical, electrical, and PLC systems.
• Familiarity with service databases and CRMs.

Responsibilities

• Troubleshoot and repair various packaging machines.
• Conduct installations of packaging equipment.
• Identify solutions and provide technical phone support.
• Collaborate with technicians and engineers for issue resolution.
• Document service calls and solutions in detail.

Skills

Troubleshooting mechanical and electrical issues

Customer service skills

Ability to read mechanical blueprints

Communication skills

Education

High school diploma or GED

Technical schooling in electricity or electronics

Tools

MS Office Suite

CRMs such as Filemaker

Job description

Position

Field Service Technician

Location

TAUNTON, MA

Travel Requirement

70-85%

About Us

Harpak-ULMA is a leading provider of innovative packaging solutions, dedicated to meeting the diverse needs of our customers. We specialize in a wide range of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal equipment, and more. Our team is committed to excellence and continuous improvement, ensuring our customers receive the best service and support.

Key Responsibilities

• Utilize mechanical and electrical expertise to troubleshoot and repair various packaging machines, focusing on multi-head weighers; provide on-site and remote support.
• Conduct installations of a variety of packaging equipment including tray formers, tray sealers, fillers, dosers, form/fill/seal machines, etc.
• Deliver exceptional customer service by proactively identifying solutions, following up on customer inquiries, and providing technical phone support.
• Work closely with other technicians, engineers, and service managers to address complex issues and continuously improve service delivery.
• Participate in training programs and document service calls and solutions in detail, using technology tools for efficient reporting and knowledge retention.

Qualifications

• Minimum of 5 years in a technical field, at least 3 years troubleshooting mechanical and electrical machine issues; prior experience with multi-head weighers is essential.
• Proficiency in mechanical, electrical, and PLC systems; ability to work with high precision and close tolerances.
• High school diploma or GED required; technical schooling and/or experience in electricity, electronics, or equipment maintenance preferred.
• Willingness to travel 70-85% of the time; valid driver’s license and ability to obtain a passport for travel.
• Familiarity with MS Office Suite and Windows; ability to use service databases and CRMs such as Filemaker.
• Excellent communication and customer service skills; ability to read and interpret mechanical blueprints and electrical schematics.

Benefits

• Innovative environment with continuous improvement.
• Comprehensive training via online LMS, on-site facilities, and shadowing experienced technicians.
• Career growth opportunities across various product lines.
• Competitive compensation, salary commensurate with experience, and a robust benefits package.

Harpak-ULMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.