Traveling Field Service Technician — Lab Diagnostics Equipment

Medasource; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Medasource is seeking an energetic Field Service professional to join the enterprise support team for a 18-month contract traveling across the country to support Cobas 6000/8000 and other analyzers at premier hospital partnerships.

Responsibilities include assay addition, installation, preventative maintenance, data review, and warranty/service optimization to minimize downtime and maximize customer satisfaction.

Qualifications

• Bachelor's degree in a Biomedical or equivalent field (preferred).
• Effective communication skills, helpful customer interaction, and organizationally sound.
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures (preferred).
• Med Tech background is a plus but not required.

Responsibilities

• Assay addition and installation on Cobas 6000, which consists of: scheduling appointments and setting customer expectations.
• Run precision, linearity, and correlations.
• Assist with interfacing of new assay.
• Evaluate validation data and present it to customer (reviewed by local FAS or rep).
• Determine cost effective repair/resolutions to minimize downtime.
• Provide feedback and document product failure trends and service issues.
• Maximize customer satisfaction with equipment and related products.
• Identify revenue opportunities and cost saving opportunities.
• Maintain expenses within guidelines and control inventory and property.

Skills

Communication skills

Customer service

Organizational skills

Preventive maintenance

Troubleshooting equipment

Education

Bachelor's degree in Biomedical or equivalent

Job description

Medasource is seeking an energetic Field Service professional to join the enterprise support team for a 18-month contract traveling across the country to support Cobas 6000/8000 and other analyzers at premier hospital partnerships.

Responsibilities include assay addition, installation, preventative maintenance, data review, and warranty/service optimization to minimize downtime and maximize customer satisfaction.