Field Service Technician

Medasource; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Medasource is seeking an energetic Field Service professional to join the enterprise support team for a 18-month contract traveling across the country to support Cobas 6000/8000 and other analyzers at premier hospital partnerships.

Responsibilities include assay addition, installation, preventative maintenance, data review, and warranty/service optimization to minimize downtime and maximize customer satisfaction.

Qualifications

• Bachelor's degree in a Biomedical or equivalent field (preferred).
• Effective communication skills, helpful customer interaction, and organizationally sound.
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures (preferred).
• Med Tech background is a plus but not required.

Responsibilities

• Assay addition and installation on Cobas 6000, which consists of: scheduling appointments and setting customer expectations.
• Run precision, linearity, and correlations.
• Assist with interfacing of new assay.
• Evaluate validation data and present it to customer (reviewed by local FAS or rep).
• Determine cost effective repair/resolutions to minimize downtime.
• Provide feedback and document product failure trends and service issues.
• Maximize customer satisfaction with equipment and related products.
• Identify revenue opportunities and cost saving opportunities.
• Maintain expenses within guidelines and control inventory and property.

Skills

Communication skills

Customer service

Organizational skills

Preventive maintenance

Troubleshooting equipment

Education

Bachelor's degree in Biomedical or equivalent

Job description

Contract: 18 months (with possibility of extension up to 3-years)

Job Description:

Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites where they will attend and provide proactive maintenance to Cobas 6000's, 8000s, Pros and other analyzers.

Assay addition & application installation on Cobas 6000, which consists of:

• Schedule appointment with customer and set customer expectations
• Run precision, linearity, and correlations
• Assist with interfacing of new assay
• Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
• Determines cost effective repair/resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications:

• Bachelor's degree in a Biomedical or equivalent field (preferred)
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting (preferred)
• Med Tech background huge plus but not required