Field Service Technician

Medasource; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

Medasource is recruiting a Contract Field Service Specialist to travel across the Philadelphia area, performing preventive maintenance and installation support for Cobas 6000/8000 and related analyzers in hospital settings.

The role emphasizes proactive upkeep, assay interfacing, data validation review, and driving uptime while ensuring high customer satisfaction.

Qualifications

• Effective communication skills for customer interactions and teamwork.
• Experience with preventative maintenance and troubleshooting laboratory equipment.
• Medical technology background is a plus.

Responsibilities

• Schedule appointments with customers and manage expectations.
• Run precision, linearity, and correlations for Cobas analyzers.
• Assist with interfacing of new assays to systems.
• Evaluate validation data and present findings to the customer.
• Identify cost-effective repairs to minimize downtime.
• Provide feedback and document product failure trends and service issues.
• Ensure and maximize customer satisfaction with equipment and related products.
• Identify revenue opportunities and cost-saving possibilities.
• Maintain expenses and control inventory and company property.

Skills

Effective communication

Preventive maintenance

Troubleshooting equipment

Med Tech background

Education

Bachelor's degree in Biomedical or related field

Job description

Contract:

18 months (with possibility of extension up to 3-years)

Job Description:

Our client, one of the largest biotechnology and most progressive Life Sciences companies, is seeking an energetic professional to join their enterprise support team. Our client is focused on translating excellence in science into effective medicines and diagnostics for patients. Our client partners with some of the largest hospitals and health systems in the US! This role is an opportunity to join their field services and customer support organization that travels the country to support some of its premier hospital partnerships. This Planned Activity Specialist will travel across their designated city/state to various sites where they will attend and provide proactive maintenance to Cobas 6000's, 8000s, Pros and other analyzers.

Assay addition & application installation on Cobas 6000, which consists of:

• Schedule appointment with customer and set customer expectations
• Run precision, linearity, and correlations
• Assist with interfacing of new assay
• Evaluate validation data and present it to customer (this can be performed by data analyst and reviewed by local FAS or the rep at the second appointment if necessary)
• Determines cost effective repair/resolutions to minimize customer downtime
• Provides feedback and documents product failure trends and service ability issues
• Responsible for ensuring and maximizing customer satisfaction with equipment and related products
• Identifies revenue generating and cost saving opportunities.
• Maintains expenses within departmental guidelines and controls inventory and all company property

Qualifications:

• Bachelor's degree in a Biomedical or equivalent field (preferred)
• Effective communication skills, helpful customer interaction, and organizationally sound
• Experience with preventative maintenance and troubleshooting machinery/hardware using established procedures preferably in a laboratory or healthcare setting (preferred)
• Med Tech background huge plus but not required