Traveling Field Service Pro: Packaging Machinery & Training

MULTIVAC USA; Kansas City (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company car with insurance

Per diem allowance

Overtime available

Double time for weekend work

Generous PTO

Volunteer time off

10/4 or 5/2 schedules

Travel points for personal use

Job summary

MULTIVAC USA is seeking a Traveling Field Technician to install and service advanced packaging equipment at customer facilities across the region. You will troubleshoot complex electromechanical systems, deliver on-site training, and complete fast, accurate service reports while traveling frequently.

The role requires independent work, excellent customer service, and the ability to work overtime with occasional weekend hours.

Qualifications

• Traveling field service role requiring overnight travel.
• Must troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
• Excellent customer service and the ability to work under high-stress environments.

Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.
• This is a traveling position with overnight stays required most workdays.
• Must be able to travel with little notice as customer demands require. Schedule needs to be flexible to accommodate working outside normal business hours, including some weekends.
• This position will be on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Skills

Technical drawings

Electromechanical knowledge

Problem-solving

Electrical experience

Mechanical experience

Pneumatic skills

Machine shop skills

Customer service

Independent work

Job description

MULTIVAC USA is seeking a Traveling Field Technician to install and service advanced packaging equipment at customer facilities across the region. You will troubleshoot complex electromechanical systems, deliver on-site training, and complete fast, accurate service reports while traveling frequently.

The role requires independent work, excellent customer service, and the ability to work overtime with occasional weekend hours.