Traveling Field IT Technician

The Reynolds and Reynolds Company; Dayton (OH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) matching

Company vehicle

Paid holidays/vacation/sick days

Job summary

The Reynolds and Reynolds Company is seeking a Traveling Field IT Technician to travel up to 50% for onboarding, network documentation, toolset deployment and assessments. You will install or maintain firewalls, switches, access points, and phone systems across multiple sites, with hands-on support for printers and specialized equipment.

Training is provided in Texas for four weeks, covering equipment, software, and company policies.

Qualifications

• Must have a valid driver’s license with minimal violations in the last years
• Must be able to lift at least 50 pounds regularly
• One-year certificate from college or technical school preferred
• Experience with Ticketing Systems, Local Exchange, and Email/Server Migrations
• Strong firewall, Cisco, and networking knowledge
• Imaging and VMware virtualization experience
• Knowledge of cabling and Telco circuits
• Understanding of VoIP, VLANs, DNS, BSOD, and GPOs
• Experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel up to 50% overnight
• Experience updating project and technical documentation
• Paid training in Texas is required
• Strong interpersonal skills and detail-oriented work ethic

Responsibilities

• Travel to customer sites up to 50% with overnight stays to onboard and support customers
• Perform network documentation, toolset deployment, and network assessments
• Install or maintain firewalls, switches, access points, and phone systems
• Provide maintenance support for computer equipment, printers, and KeyTrak devices
• Maintain inventory and repair parts and document work in the service tracking system
• Create and update project and technical documentation

Skills

Networking

VMware virtualization

Team collaboration

Documentation

Education

One-year certificate

Tools

Ticketing Systems

Local Exchange

Email/Server Migrations

Microsoft 365

GSuite

Active Directory

Azure AD

Imaging

Job description

Position Description

As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments. You could be installing or maintaining firewalls, switches, access points and phone systems as part your duties. You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment. Other duties will include maintaining an inventory or repair parts and documentation through our service tracking system.

Position Description

As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. Specific duties will include traveling 50% of the time, overnight, to existing and new customer sites to handle onboardings, perform network documentation, toolset deployment and network assessments. You could be installing or maintaining firewalls, switches, access points and phone systems as part your duties. You will also cover various territories and perform maintenance support on a variety of computer equipment, printers and specialized KeyTrak equipment. Other duties will include maintaining an inventory or repair parts and documentation through our service tracking system.

Training

You will attend a paid training program in College Station, Texas for 4-weeks. The training is primarily a hands-on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures.

Requirements

• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• One-year certificate from a college or technical school is preferred
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations
• Strong sense of Firewall Configurations, Cisco, and Networking
• Accustomed to Imaging and VMware Virtualization
• Knowledgeable on Cabling and Telco Circuits
• Educated on VoIP, VLANs, DNS, BSOD, and GPO’s
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel to project sites on a regular basis. Up to 50% overnight travel
• Experience updating project and technical documentation
• Must be able to attend a paid training class in Texas
• Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize wor

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.