Traveling Desktop & Mobile IT Support Technician

Edgewater Federal Solutions; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

Edgewater Federal Solutions seeks a Desktop Support Technician LOFT to configure, image, track and maintain laptops and mobile devices issued to MOWs traveling abroad. The role requires coordination with Cyber and International Hand Carry requirements and strong problem solving across Windows and Mac platforms.

You will support users by phone, email, or in person, provide device management through Intune, and ensure security policies are applied.

Qualifications

• High School Degree and at least one year of related work experience that demonstrates the knowledge, skills, and ability to perform the duties.
• Related experience may be substituted for relevant education and vice versa.
• Must be able to obtain and maintain a US Department of Energy Clearance
• U.S. Citizenship is required

Responsibilities

• Images, troubleshoots, and supports Windows and Mac laptops
• Sets up and maintains mobile equipment (iPhones, iPads, MiFi’s)
• Prepares hardware for foreign travelers by installing requested software, updating security software and device management policies, and interfacing with Microsoft Intune and the Verizon My Business portal
• Trains MOWS on best practices and interfaces available while on foreign travel such as Desktop as a Service, WebMail, Reverse Proxy, YubiKeys/Crypto Cards, BitLocker
• Collaborates with Import Export control, providing software inventories of devices on foreign travel
• Assists MOWS via telephone, email, or in person with questions, problems and requests regarding Laptops and Mobile Devices on foreign travel
• Tracks loaner devices and foreign traveler trips
• Utilizes Microsoft Deployment Toolkit for device imaging
• Assist customers with phone setup and use, including Authenticator, Comp Portal, Outlook, Microsoft Defender
• Address questions and educate clients about security and travel protocol and OS/Software updates
• Ensure clear and thorough documentation,
• Track equipment diligently

Skills

Help desk

PC hardware

MS Office

Network settings

Typing 35 WPM

Typing 50+ WPM

Education

High School Diploma

Associate/Bachelor degree in IT

Job description

Edgewater Federal Solutions seeks a Desktop Support Technician LOFT to configure, image, track and maintain laptops and mobile devices issued to MOWs traveling abroad. The role requires coordination with Cyber and International Hand Carry requirements and strong problem solving across Windows and Mac platforms.

You will support users by phone, email, or in person, provide device management through Intune, and ensure security policies are applied.