Senior Desktop Field Engineer - Travel-Heavy IT & Cloud

Resolution Technologies, Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Resolution Technologies, Inc. seeks a Sr. Desktop Field Engineer to serve as the primary hands-on technical contact across client sites with extensive weekly travel. You will manage desktop hardware, software, and cloud identities while ensuring high uptime and strict adherence to schedules.

The role requires CompTIA A+ and Microsoft certifications, 3–5 years of field experience, and strong Windows, AD, and Intune skills, with a focus on customer service and ITSM-based incident tracking.

Qualifications

• CompTIA A+ and relevant Microsoft Certifications required.
• 3–5 years of hands-on desktop field support or endpoint engineering experience.
• Advanced proficiency in Windows OS troubleshooting (Windows 10/11).
• Deep working knowledge of Active Directory, Group Policy, and Intune.
• Foundational knowledge of network infrastructure (DHCP, DNS, VPN, Wi-Fi).

Responsibilities

• Provide onsite hardware & infrastructure support for desktops, laptops, printers, and peripherals.
• Provision, image, and deploy new hardware using endpoint management tools.
• Perform data center and network tasks: rack/stack, cable management, switch/router troubleshooting.
• Manage user identities and access in AD and Entra ID; configure Intune endpoints.
• Travel weekly to client sites and branch offices per dispatch requirements.
• Track incidents and service requests using ServiceNow or Jira; adhere to SLAs and security policies.
• Create and update technical documentation, trip reports, and service logs.

Skills

Windows OS troubleshooting

Active Directory

Intune

Microsoft 365

Endpoint deployment

Network fundamentals

ITSM tools

Tools

ServiceNow

Jira

Microsoft Intune

Job description

Resolution Technologies, Inc. seeks a Sr. Desktop Field Engineer to serve as the primary hands-on technical contact across client sites with extensive weekly travel. You will manage desktop hardware, software, and cloud identities while ensuring high uptime and strict adherence to schedules.

The role requires CompTIA A+ and Microsoft certifications, 3–5 years of field experience, and strong Windows, AD, and Intune skills, with a focus on customer service and ITSM-based incident tracking.