Sr. Network & Desktop Field Engineer

Resolution Technologies, Inc.; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Resolution Technologies, Inc. is seeking a Network & Desktop Field Engineer who will be the hands-on technical contact at client sites.

This highly mobile role combines hardware, software, and cloud management with a strong emphasis on minimizing downtime and clear communication while adhering to travel schedules. You will install and image hardware, deploy endpoints, manage AD and Intune, troubleshoot Exchange/M365, and document service activities.

Qualifications

• 3–5 years of hands-on desktop field support or related endpoint engineering.
• Experience with hardware deployment and network concepts.
• Strong Windows OS troubleshooting and MS 365 admin issues.

Responsibilities

• Onsite hardware & infrastructure support at client sites.
• Provision, image, and deploy hardware using endpoint tools.
• Configure physical network cabling, routers, switches and site infrastructure.
• Troubleshoot and manage Active Directory, Intune and M365 services.

Skills

Problem solving

Independent work

Travel readiness

Tools

Active Directory

Intune

Microsoft 365 Admin

Job description

Network & Desktop Field Engineer

Position Overview This highly mobile, customer-facing role requires an adaptable IT professional capable of managing both physical hardware and cloud environments. The primary objective is to minimize client downtime while maintaining excellent communication and adhering strictly to travel and service schedules. The Network & Desktop Field Engineer will act as the primary, hands-on technical point of contact across various regional or national client sites. Requiring extensive weekly travel, this role combines "white-glove" customer service with advanced troubleshooting across hardware, software, user identity, and network infrastructure.

Core Responsibilities

Onsite Hardware & Infrastructure Support Provide break-fix support for desktops, laptops, printers, and peripheral devices across client sites. Provision, image, and deploy new hardware using modern endpoint management tools. Perform physical network deployment, including the installation, organization, and securing of network racking and network hardware. Run, terminate, test, and label copper and fiber network cabling according to industry standards. Troubleshoot and configure critical network devices like routers and switches to maintain local site connectivity. Perform routine data center and network tasks, including rack/stack, cable management, and escorting third-party vendors. Conduct periodic physical hardware audits and maintain accurate local inventory records.

Cloud Identity & Device Management Manage and administer user identities, access, and permissions in Active Directory and Azure Active Directory (Entra ID). Enroll, configure, and secure endpoints utilizing Microsoft Intune. Troubleshoot Exchange and Microsoft 365 application issues (e.g., Outlook connectivity, Teams, and OneDrive). Ensure device compliance, configure policies, and support OS troubleshooting for Windows environments.

Travel, Logistics & Service Management Execute extensive weekly travel (driving or flying) to client sites and branch offices based on dispatch requirements. Track and manage all incidents, service requests, and hardware replacements using ITSM platforms like ServiceNow or Jira. Ensure all on-site work adheres to defined Service Level Agreements (SLAs), company security policies, and compliance standards. Create and update technical documentation, trip reports, and service logs.

Qualifications & Requirements

• Certifications: CompTIA A+ and relevant Microsoft Certifications (e.g., Modern Desktop Administrator Associate, MCSA, or MCSE) are required.
• CCNA, Network+, and other network certifications are not required but are a major plus.
• Experience: 3-5 years of proven, hands-on experience in desktop field support, network deployment, or a related endpoint engineering role.
• Technical Skills: Advanced proficiency in Windows OS troubleshooting (Windows 10/11). Deep working knowledge of Active Directory, Group Policy, and Intune. Strong foundational knowledge of network infrastructure including DHCP IP assignment, DNS, VPN, Wi‑Fi, subnet masks, and VLAN configuration.
• Soft Skills: Exceptional problem-solving skills, the ability to work independently without direct supervision, and the stamina to manage a demanding weekly travel schedule.
• Physical/Logistical: Must have a valid driver's license, the ability to lift up to 50 lbs, and a reliable, ready-to-travel status.