Client Service Account Manager

Corpay; Wichita (KS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401(k) plan

Paid time off

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay in Wichita, KS is seeking a Client Service Account Manager to manage a portfolio of hotel lodging customers, maximize opportunities, and cultivate long-term relationships within the Corpay Lodging business.

You will work with a Customer Focus Group, report to the Senior Operations Manager, and operate in an office setting with training and tools provided to support success.

Qualifications

• 2–4 years of customer service and/or account management experience.

Responsibilities

• The primary point of contact for all matters specific to assigned customers.

Skills

Customer service

Account management

Verbal communication

Written communication

Interpersonal skills

Strategic thinking

Organizational skills

Analytical skills

Multi-tasking

Team collaboration

Tools

MS Office

Excel

Job description

What We Need

Corpay is currently looking to hire a Client Service Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals. You will report directly to the Senior Operations Manager.

What We Need

Corpay is currently looking to hire a Client Service Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals. You will report directly to the Senior Operations Manager.

How We Work

As a Client Service Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Primary point of contact for all matters specific to assigned customers
• Overseeing all daily activities for assigned customers
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
• Identifying the customer’s objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
• Assisting with and participating in customer account reviews
• Conducting detailed customer surveys to uncover needs or issues
• Identifying and securing tax exemptions where applicable
• Providing constructive feedback to Corpay Lodging Management about customer issues and concerns
• Completing assigned monthly goals
• Performing other duties as assigned

Qualifications & Skills

• Preference will be given to candidates with experience with office experience or hotel front desk role
• 2-4 years customer service and/or account management experience
• Excellent verbal and written communication skills are required and presentation skills are preferred
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities
• Must possess strong organizational and analytical skills
• Proven experience with MS Office including strong Excel is required
• Strong ability to multi-task and be focused, detail-oriented, self-motivated
• Ability to work well in a team environment

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.