Client Service Account Manager

Clear Destination Inc.; Wichita, Northern (KS, KY); Hybrid; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

PTO offerings

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay Lodging in Wichita, KS seeks a Client Service Account Manager to manage a portfolio of customers, maximize opportunities, and deliver premium customer care. You will report to the Senior Operations Manager and work from an office baseline with formal training provided.

Responsibilities include serving as the primary contact, nurturing relationships, identifying growth options, and ensuring alignment with customer objectives and hotel lodging programs.

Qualifications

• 2–4 years customer service and/or account management experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills across all levels.
• Proficient with MS Office, including Excel.
• Organized, analytical and detail-oriented.
• Ability to work well in a team.

Responsibilities

• Primary point of contact for all matters specific to assigned customers.
• Overseeing daily activities for assigned customers.
• Expand and build long-term relationships with contacts and senior managers.
• Identify growth opportunities within each customer and communicate to a manager.
• Understand objectives and challenges related to savings, rates, rules, and data visibility.
• Develop and propose creative solutions to meet objectives.
• Identify and resolve situations that could lead to attrition or inhibit growth.
• Assist with customer account reviews.
• Conduct detailed customer surveys to uncover needs or issues.
• Identify and secure tax exemptions where applicable.
• Provide feedback to Corpay Lodging Management.
• Complete assigned monthly goals.
• Perform other duties as assigned.

Skills

Customer service

Account management

Excel

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Analytical skills

Team player

Proactive mindset

Tools

MS Office

Job description

What We Need

Corpay is currently looking to hire a Client Service Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will manage a portfolio of customers and be responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships. This position operates within a Customer Focus Group (CFG) whose purpose is to design, implement, and manage customized hotel lodging programs for customers engaged in a variety of business verticals.You will report directly to the Senior Operations Manager.

How We Work

As a Client Service Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Primary point of contact for all matters specific to assigned customers
• Overseeing all daily activities for assigned customers
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and Senior Managers within each assigned customer
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager
• Identifying the customer’s objectives and challenges concerning savings, average rate, business rules and controls, hotel coverage, process efficiency, and convenience, and visibility to data (reporting)
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth
• Assisting with and participating in customer account reviews
• Conducting detailed customer surveys to uncover needs or issues
• Identifying and securing tax exemptions where applicable
• Providing constructive feedback to Corpay Lodging Management about customer issues and concerns
• Completing assigned monthly goals
• Performing other duties as assigned

Qualifications & Skills

• Preference will be given to candidates with experience with office experience or hotel front desk role
• 2-4 years customer service and/or account management experience
• Excellent verbal and written communication skills are required and presentation skills are preferred
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities
• Must possess strong organizational and analytical skills
• Proven experience with MS Office including strong Excel is required
• Strong ability to multi-task and be focused, detail-oriented, self-motivated
• Ability to work well in a team environment

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes