Account Manager

Corpay; Lexington (KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Automatic 401k enrollment

Virtual fitness classes

Robust PTO including holidays

Employee discounts

Philanthropic support

Fun culture with company contests

Job summary

Corpay Lodging in Lexington, KY is seeking an Account Manager to nurture and grow existing client relationships while delivering top-tier customer experience through strategic account management.

You will report to the Client Services Manager and partner with internal teams to ensure account success, retention, and growth across lodging accounts. This role requires in-person collaboration in an office setting and a proactive, professional approach.

Qualifications

• Bachelor's degree preferred or 3–5 years of account management experience.
• Previous account management experience.
• Strong negotiation, teaching, and reporting skills.
• Ability to work in a team environment and deliver superior service with accuracy.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Critical thinking and problem-solving skills.
• High level of professionalism and initiative.
• Excellent communication and interpersonal skills.

Responsibilities

• Build and nurture lasting client relationships and maintain deep knowledge of accounts and trends.
• Manage client communications, conflict resolution, and ensure deliverables and revenue.
• Collaborate with internal departments to drive account success.
• Drive reten­tion and growth through strong performance and relationships.
• Monitor and manage accounts using key metrics.
• Communicate with clients in person, by phone, and via email.
• Conduct regular business reviews using internal reporting tools.
• Demonstrate hotel industry knowledge related to each client market.

Skills

Account management

Negotiation

Client relationship

Communication

Teamwork

Attention to detail

MS Office

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

What We Need

Corpay is currently looking to hire an Account Manager within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Lexington, KY. In this role, you will maintain, nurture, and grow existing client relationships while delivering best-in-class customer experience through strategic account management. You will report directly to the Client Services Manager and regularly collaborate with internal departments to ensure account success.

How We Work

As an Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace and office set up
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Building and maintaining lasting client relationships, including extensive knowledge of accounts and client production trends
• Managing client communications, conflict resolution, and compliance on deliverables and revenue
• Collaborating with internal departments to ensure account success
• Driving account retention and growth through strong performance and relationships
• Monitoring and managing accounts according to key metrics
• Communicating directly with clients via in-person, phone, and electronic channels
• Conducting regular business reviews (monthly, quarterly, year-end) using internal reporting tools
• Exhibiting knowledge of hotel industry and markets associated with client industry
• Attending scheduled trainings, meetings, and events as assigned
• Traveling as necessary to meet client needs
• Performing other duties as assigned

Qualifications & Skills

• Bachelor's degree preferred or 3-5 years of account management experience
• Previous account management experience
• Strong negotiation, teaching, and reporting skills
• Ability to work in a team environment and deliver superior service with accuracy
• Proficiency in Microsoft Word, Excel, and Outlook
• Critical thinking and problem-solving skills
• High level of professionalism and initiative
• Excellent communication and interpersonal skills

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes