Traveler Insights Manager for Brand & Loyalty

Expedia Group; Austin (TX); On-site; USD 111,000 - 177,000; Full time

Job summary

Expedia Group is seeking a Consumer Insights Manager to lead end-to-end research efforts across our brands and loyalty programs. You will translate business questions into rigorous study plans, synthesize results into impactful narratives, and influence senior stakeholders across marketing, product, and analytics.

You’ll collaborate with cross-functional teams to embed insights into strategy and in-market optimization.

Qualifications

• 6+ years of experience in consumer, market, or marketing research and insights.
• Strong track record delivering insights to inform brand and marketing strategy.
• Experience leading loyalty-program research efforts.
• Ability to translate business questions into research objectives and lead end-to-end projects.
• Deep experience with quantitative survey design, analysis, and storytelling.
• Strong qualitative research skills and end-to-end leadership.
• Hands-on data work and ability to build clear, actionable narratives.
• Proven stakeholder management and influencing skills at senior levels.
• Ability to collaborate across marketing, analytics, product, and UXR teams.

Responsibilities

• Lead end-to-end primary research (quant and qual) from framing to insights activation.
• Support ad hoc qual and quant research across brands and business lines.
• Serve as Center of Excellence for insights, defining playbooks and best practices.
• Independently manage vendor and partner relationships.
• Partner with cross-functional teams to integrate insights into strategy and campaigns.
• Translate complex data into compelling narratives for diverse audiences.
• Communicate findings clearly to influence marketing, creative, and business decisions.

Skills

Consumer insights

Market research

Quantitative methods

Qualitative methods

Insights delivery

Stakeholder management

Influencing skills

Cross‑functional collaboration

Data visualization

Global teams

Job description

Expedia Group is seeking a Consumer Insights Manager to lead end-to-end research efforts across our brands and loyalty programs. You will translate business questions into rigorous study plans, synthesize results into impactful narratives, and influence senior stakeholders across marketing, product, and analytics.

You’ll collaborate with cross-functional teams to embed insights into strategy and in-market optimization.