Traveler Insights Lead

11105 Expedia, Inc.; United States; On-site; USD 111,000 - 155,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Consumer Insights Manager to lead end-to-end research and translate traveler behavior into actionable business strategies across our brands. You will design studies, analyze data, and tell compelling stories to inform senior leadership decisions.

You will collaborate with marketing, product, analytics, and UX teams to ensure insights drive strategy, planning, and in-market optimization. This role requires strong stakeholder influence and global, matrixed collaboration.

Qualifications

• 6+ years in consumer, market, or marketing research and insights.
• Proven track record delivering insights shaping brand and marketing strategy.
• Experience leading loyalty program or membership research.
• Ability to translate business questions into research objectives and end-to-end projects.
• Strong quantitative and qualitative methodologies with storytelling.

Responsibilities

• Lead end‑to‑end primary research (quantitative and qualitative), from framing the problem and designing the approach through analysis, storytelling, and activation of insights.
• Support a wide range of ad-hoc qualitative and quantitative research needs across brands and business lines, flexing between brand, product, marketing, and broader business questions.
• Serve as a Center of Excellence for business and brand insights, helping define and evolve best practices, frameworks, and playbooks for how we measure, learn, and act on traveler insights.
• Independently manage vendor and partner relationships.
• Partner with cross‑functional teams to ensure insights are integrated into strategy, planning, creative development, and in‑market optimization.
• Synthesize complex data into compelling, actionable narratives tailored to diverse audiences, including senior‑level stakeholders.
• Communicate findings and recommendations clearly and persuasively, influencing decisions on marketing, communications, creative, and broader business strategies.

Skills

Consumer research

Marketing insights

Quantitative design

Qualitative research

Stakeholder management

Cross-functional collaboration

Storytelling with data

Project management

Job description

Expedia Group is seeking a Consumer Insights Manager to lead end-to-end research and translate traveler behavior into actionable business strategies across our brands. You will design studies, analyze data, and tell compelling stories to inform senior leadership decisions.

You will collaborate with marketing, product, analytics, and UX teams to ensure insights drive strategy, planning, and in-market optimization. This role requires strong stakeholder influence and global, matrixed collaboration.