Traveler Insights Lead

Expedia, Inc.; Austin (TX); On-site; USD 111,000 - 155,000; Full time

Benefits offered by this job

medical coverage

dental coverage

vision coverage

paid time off

Employee Assistance Program

wellness and travel reimbursement

travel discounts

IATAN membership

Job summary

Expedia Group seeks a Consumer Insights Manager to lead end-to-end primary research (quantitative and qualitative), framing problems, designing studies, and turning insights into clear, business-driving narratives for travelers, brands, and partners.

You will support ad hoc needs across brands and business lines, serve as a Center of Excellence for measurement and playbooks, manage vendor relationships, and collaborate with cross-functional teams to embed insights into strategy, planning, and

Qualifications

• 6+ years of experience in consumer, market, or marketing research and insights.
• Strong proven track record of delivering insights to inform brand and marketing strategy.
• Experience leading research efforts for loyalty programs or membership.
• Independent translation of business questions into research objectives and leading projects end-to-end.
• Deep experience with quantitative research: survey design, data analysis, and storytelling.
• Strong experience with qualitative research methodologies, leading these initiatives end-to-end.
• Hands-on with data to build clear, engaging stories and visuals that drive action.
• Proven stakeholder management and ability to influence senior leaders.

Responsibilities

• Lead end-to-end primary research (quantitative and qualitative) from framing to activation of insights.
• Support ad hoc qual and quant research needs across brands and business lines.
• Serve as a Center of Excellence for insights, defining best practices and playbooks.
• Independently manage vendor and partner relationships.
• Partner with cross-functional teams to embed insights into strategy and planning.
• Synthesize data into compelling narratives for senior stakeholders.
• Communicate findings to influence marketing, creative, and business decisions.

Skills

Consumer insights

Market research

Brand insights

Loyalty programs

Stakeholder management

Data storytelling

Qualitative research

Quantitative research

Cross-functional collaboration

Project management

Analytical thinking

Global matrix organizations

Job description

Expedia Group seeks a Consumer Insights Manager to lead end-to-end primary research (quantitative and qualitative), framing problems, designing studies, and turning insights into clear, business-driving narratives for travelers, brands, and partners.

You will support ad hoc needs across brands and business lines, serve as a Center of Excellence for measurement and playbooks, manage vendor relationships, and collaborate with cross-functional teams to embed insights into strategy, planning, and