Consumer Insights Manager

Expedia, Inc.; Austin (TX); Sur place; USD 111 000 - 155 000; Plein temps

Avantages offerts par ce poste

medical coverage

dental coverage

vision coverage

paid time off

Employee Assistance Program

wellness and travel reimbursement

travel discounts

IATAN membership

Résumé du poste

Expedia Group seeks a Consumer Insights Manager to lead end-to-end primary research (quantitative and qualitative), framing problems, designing studies, and turning insights into clear, business-driving narratives for travelers, brands, and partners.

You will support ad hoc needs across brands and business lines, serve as a Center of Excellence for measurement and playbooks, manage vendor relationships, and collaborate with cross-functional teams to embed insights into strategy, planning, and

Qualifications

• 6+ years of experience in consumer, market, or marketing research and insights.
• Strong proven track record of delivering insights to inform brand and marketing strategy.
• Experience leading research efforts for loyalty programs or membership.
• Independent translation of business questions into research objectives and leading projects end-to-end.
• Deep experience with quantitative research: survey design, data analysis, and storytelling.
• Strong experience with qualitative research methodologies, leading these initiatives end-to-end.
• Hands-on with data to build clear, engaging stories and visuals that drive action.
• Proven stakeholder management and ability to influence senior leaders.

Responsabilités

• Lead end-to-end primary research (quantitative and qualitative) from framing to activation of insights.
• Support ad hoc qual and quant research needs across brands and business lines.
• Serve as a Center of Excellence for insights, defining best practices and playbooks.
• Independently manage vendor and partner relationships.
• Partner with cross-functional teams to embed insights into strategy and planning.
• Synthesize data into compelling narratives for senior stakeholders.
• Communicate findings to influence marketing, creative, and business decisions.

Connaissances

Consumer insights

Market research

Brand insights

Loyalty programs

Stakeholder management

Data storytelling

Qualitative research

Quantitative research

Cross-functional collaboration

Project management

Analytical thinking

Global matrix organizations

Description du poste

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Consumer Insights Manager

We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology.

Are you passionate about understanding travelers and transforming research into clear, actionable insights that influence senior stakeholders? Join our Integrated Marketing & Creative team as a Consumer Insights Manager, where you’ll help build traveler-centric brands and deliver business-driving insights across Expedia Group. You’ll lead research supporting our brands—including our loyalty program—as well as broader business priorities.

In this role, you will

• Lead end-to-end primary research (quantitative and qualitative), from framing the problem and designing the approach through analysis, storytelling, and activation of insights
• Support a wide range of ad hoc qual and quant research needs across brands and business lines, flexing between brand, product, marketing, and broader business questions
• Serve as a Center of Excellence for business and brand insights, helping define and evolve best practices, frameworks, and playbooks for how we measure, learn, and act on traveler insights
• Independently manage vendor and partner relationships
• Partner with cross-functional teams (Integrated Marketing, Loyalty, UXR, Analytics, Product, and others) to ensure insights are integrated into strategy, planning, creative development, and in‑market optimization
• Synthesize complex data into compelling, actionable narratives tailored to diverse audiences, including senior-level stakeholders
• Communicate findings and recommendations clearly and persuasively, influencing decisions on marketing, communications, creative, and broader business strategies

Who you are

• 6+ years of experience in consumer, market, or marketing research and insights in either agency, client side, or a mix
• Strong proven track record of delivering insights to inform brand and marketing strategy
• Experience leading research efforts for loyalty programs or membership or some equivalent
• Demonstrated ability to independently translate business questions into research objectives and lead research projects end-to-end
• Deep experience with quantitative research methodologies including survey design, data analysis, application and interpretation of advanced analytic approaches, and storytelling
• Strong experience with various qualitative research methodologies, and leading these initiatives end-to-end
• Comfortable getting hands‑on with data and research outputs to build clear, engaging stories and visualizations that drive action
• Proven stakeholder management and strong influencing skills, ability to influence decision-making among senior leaders
• Adept at navigating complex, global, matrixed organizations and building strong relationships across functions and geographies
• Ability to collaborate effectively with cross-functional partners (marketing, creative, analytics, UXR, product) to translate insights into concrete strategies, plans, and actions.
• Excellent project management skills, with the ability to juggle multiple work streams, prioritize effectively, and maintain strong attention to detail in a fast-paced environment.
• Strong attention to detail and critical thinking skills

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical coverage
• dental coverage
• vision coverage
• paid time off
• Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.