Travel Tech Implementation & Support Specialist

Direct Travel, Inc.; United States; A distancia; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Total Rewards Package

Retirement plans

Wellness program

DE&I initiatives

Mental Health Support

Descripción de la vacante

Direct Travel is seeking a Product Support Analyst to work with Account Management, Operations, and clients to support, demonstrate, implement Online Booking Tools, and multiple third-party applications. You will configure and implement tools, train clients, and demonstrate new products to ensure successful adoption.

The role requires strong problem-solving, CRM understanding, and the ability to communicate with stakeholders at all levels, while maintaining up-to-date product knowledge and

Formación

• 5+ years of travel industry experience.
• Strong knowledge of OBT administration: Cytric, Concur, Deem, Certify, GetThere.
• Familiarity with GDS systems: Amadeus, Sabre, Apollo.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Comfortable presenting to and collaborating with internal and external stakeholders.

Responsabilidades

• Configure and implement third-party tools to meet client requirements, including training clients and demonstrating new products for adoption.
• Troubleshoot and resolve intermediate to advanced technical or process issues with professional judgment.
• Provide consultative guidance to clients and internal teams, identifying root causes and recommending solutions.
• Serve as escalation point for Direct Travel support on complex OBT requests.
• Collaborate with clients to investigate, define, and resolve issues with creative solutions and timelines.
• Manage customer expectations through clear communication and proactive follow-up.

Conocimientos

OBT administration

GDS familiarity

MS Office

Stakeholder communication

CRM knowledge

Analytical thinking

Client relationship

Herramientas

Cytric

Concur

Deem

Certify

GetThere

Descripción del empleo

Direct Travel is seeking a Product Support Analyst to work with Account Management, Operations, and clients to support, demonstrate, implement Online Booking Tools, and multiple third-party applications. You will configure and implement tools, train clients, and demonstrate new products to ensure successful adoption.

The role requires strong problem-solving, CRM understanding, and the ability to communicate with stakeholders at all levels, while maintaining up-to-date product knowledge and