Travel Tech Support & Implementation Specialist

Direct Travel; United States; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Total Rewards Package

Job summary

Direct Travel is seeking a Product Support Analyst to work with account management, operations, and vendors to support, demonstrate, and implement Online Booking Tools and related applications.

The role involves configuring third-party tools, providing training, troubleshooting, and delivering high-quality, timely resolutions for client requests, while maintaining strong relationships and upholding service standards.

Qualifications

• Minimum of 5 years in the travel industry.
• Strong knowledge of Online Booking Tool (OBT) administration: Cytric, Concur, Deem, Certify, GetThere.
• Familiarity with GDS systems: Amadeus, Sabre, and/or Apollo.
• Proficient in Word, Excel, PowerPoint.
• Comfortable presenting to and collaborating with stakeholders at all levels.
• Understanding of CRM principles and workflows.
• Analytical and problem-solving skills with clear instructions.

Responsibilities

• Configure and implement third-party tools to meet client requirements and train clients.
• Troubleshoot intermediate to advanced issues and ensure timely resolution.
• Provide consultative guidance to clients and internal teams.
• Act as escalation point for Level 2/3 support on complex OBT requests.
• Collaborate with clients to investigate, define, and resolve issues with creative solutions.
• Manage customer expectations through clear communication and proactive follow-up.
• Provide routine updates to clients on active cases.

Skills

Analytical thinking

Problem solving

Communication

Client-facing

Tools

Cytric

Concur

Deem

Certify

GetThere

Amadeus

Sabre

Apollo

MS Office

Job description

Direct Travel is seeking a Product Support Analyst to work with account management, operations, and vendors to support, demonstrate, and implement Online Booking Tools and related applications.

The role involves configuring third-party tools, providing training, troubleshooting, and delivering high-quality, timely resolutions for client requests, while maintaining strong relationships and upholding service standards.