Remote Travel Tech Implementation & Support Specialist

BRICKELL TRAVEL MANAGEMENT; United States; À distance; USD 70 000 - 95 000; Plein temps

Résumé du poste

BRICKELL TRAVEL MANAGEMENT is seeking an Implementation and Support Specialist for Online Booking Tools and Travel Technology. The role focuses on implementing, configuring, maintaining, and supporting OBT platforms to boost operational efficiency and client experience.

Responsibilities include configuring OBTs (Concur, Spotnana, Cytric), gathering requirements, and providing support to travel agents and clients. Strong English, collaboration, and problem-solving are essential for success.

Qualifications

• Experience implementing, configuring, supporting, and administering OBTs, specifically Concur, and GDS systems (Amadeus preferred).
• Previous experience with a travel agency, TMC, airline, or travel technology provider.

Responsabilités

• Implement and configure OBTs such as SAP Concur, Spotnana, Cytric, and similar platforms.
• Participate in client discovery sessions to gather requirements and document business needs.
• Provide functional and technical support to internal teams, travel agents, and clients; investigate and resolve system issues.
• Maintain platform configurations, perform testing, and administer users, profiles, access permissions, and system settings.
• Coordinate with internal departments and technology providers to support successful implementations and ongoing operations.
• Document processes, configurations, and best practices, and contribute to technology projects and continuous improvement.

Connaissances

OBT implementations

GDS familiarity

Customer service

English proficiency

Team collaboration

Outils

SAP Concur

Spotnana

Cytric

Description du poste

BRICKELL TRAVEL MANAGEMENT is seeking an Implementation and Support Specialist for Online Booking Tools and Travel Technology. The role focuses on implementing, configuring, maintaining, and supporting OBT platforms to boost operational efficiency and client experience.

Responsibilities include configuring OBTs (Concur, Spotnana, Cytric), gathering requirements, and providing support to travel agents and clients. Strong English, collaboration, and problem-solving are essential for success.