Travel Specialist - Corporate (Las Vegas)

Caesars Entertainment; Las Vegas (NV); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a Customer Travel Specialist to arrange travel for Caesars guests using GDS Sabre and hotel systems. You will handle individual bookings, group arrangements, transportation, and special events with accuracy, confidentiality, and cost control.

You will quote fares, process tickets and refunds, monitor queues, work with preferred vendors, and stay current on travel industry trends while delivering friendly, timely service and proactive

Qualifications

• Experience in inbound sales within travel, hospitality or leisure sectors.
• GDS Sabre or airline software certifications preferred.
• High School Diploma required; some college preferred.

Responsibilities

• Book travel for guests using GDS Sabre and hotel systems.
• Quote fares and process tickets, exchanges, refunds, MCOs.
• Coordinate with preferred vendors and ensure confidentiality.
• Update Sabre profiles and maintain accurate reservations.
• Provide excellent customer service and respond to inquiries.

Skills

Inbound sales experience

Education

High School Diploma

Some college

Tools

Sabre GDS

Job description

Las Vegas, NV, United States (Hybrid)

Job Summary

The Corporate Travel Support Department is looking for a Customer Travel Specialist to join our team. The Customer Travel Specialist will be responsible for making travel arrangements for Caesars guests through various booking systems. Arrangements can include individual guests, C.COM Bundle Solution, group bookings, hotel stays, ground transportation, celebrity and special events, and cruise and tour packages obtained through preferred suppliers. Reservations must maintain the highest level of accuracy, confidentiality, cost effectiveness and timeliness.

How You Will Create the Extraordinary

• Book customers through GDS (SABRE) and hotel systems through various inbound channels.
• Demonstrated knowledge of fare construction principles, exchange procedures and airline policies
• Quoting fare and fare rules to the customer and process tickets, exchanges, refunds, MCO and partials
• Monitoring queue and follow up on pending request, while processing various reservation requests simultaneously
• Utilize all preferred vendors when making various travel arrangements and comply with contractual rules and guidelines.
• Have a broad understanding of NDC Content and how it impacts bookings and invoicing.
• Be able to research anomalies in accounting both in mid and back office
• Provide back up new user registration approvals for employee travel self-registration.
• Must be knowledgeable and up to speed on trends within the overall travel industry.
• Politely gives consistent, timely and accurate information and finds answer when unsure.
• Ensure proper alignment with all internal teams through proactive communication strategies.
• Update profiles in Sabre using native commands.
• Maintains confidentiality of sensitive information
• Other duties as assigned.

What You Will Need

• Must be 21 years of age or older
• Previous inbound sales experience, preferably in a Travel Agent, hospitality, hotel or Leisure sales area
• Sales experience or demonstrated ability to convert calls to bookings and to upsell customers to higher yielding products and services
• GDS (Sabre preferred) or Airline software certifications strongly preferred
• High School Diploma required.
• Some college preferred

ADDITIONAL REQUIREMENTS

• Ability to think independently in making decisions; ability to effectively manage time and perform multiple tasks simultaneously.
• Prefer previous experience with hotel/casino management systems, GDS, phone systems and Microsoft Office.
• Excellent interpersonal, team building and problem solving skills required.
• Must have excellent customer service skills.
• Must present a well-groomed professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences. Must have excellent oral and written communication skills.
• Must be able to listen and respond to visual and aural cues.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89953
• Job Category Call Center and Reservations
• Job Schedule Full time