Box Office Ticket Agent - Part Time (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Caesars Entertainment is seeking a Box Office Ticket Agent in Las Vegas to assist guests with ticketing needs and provide a positive first impression. You will handle ticket transactions, answer questions about shows and Caesars properties, and promote offerings across properties with a friendly, professional demeanor.

The role requires a high school diploma, customer service experience, and knowledge of Ticketmaster or similar systems. On-site opportunity at Caesars Palace and CET properties.

Qualifications

• High School graduate or equivalent.
• Minimum one-year customer service experience.

Responsibilities

• Operate ticketing system proficiently and process show ticket transactions.

Skills

Ticketing systems

Customer service

Guest interaction

Cross-property upsell

City knowledge

Hotel property awareness

Guest request liaison

Professional demeanor

Effective communication

Education

High School diploma or equivalent

Tools

Ticketmaster knowledge

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Box Office Ticket Agent is responsible for assisting guests with all their Caesars Entertainment ticketing needs. A ticket seller is a resource for all guest’s questions and responsible for answering with an upbeat and positive attitude. A ticket seller is the first interaction for hospitality and first line of defense for improving the guest experience. The ticket agent will always create and maintain a positive work environment, initiate a professional, friendly and helpful guest interaction both internal and external.

How You Will Create the Extraordinary

• Proficient with the ticketing system
• Process show ticket transactions for guests
• Promoting and suggesting cross property shows and attractions
• Suggesting Caesars Entertainment offerings across all properties such as Food & Beverage and Total Rewards
• Assist guests with questions about the city and Caesars Entertainment properties
• Responsible for being informed about current events within the hotel in which they work and other CET properties to assist guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests show needs and exceeding guest expectation

What You Will Need

• High School graduate or equivalent is required.
• Minimum one-year customer service experience required.
• Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
• A working knowledge of Ticketmaster or other ticketing system required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance and friendly demeanor.

ADDITIONAL REQUIREMENTS

• Lifting, up to 30 lbs.
• Lifting and setting up stanchions as needed.
• Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
• The noise level occasionally will be very loud

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.