Customer Service Parking Agent - Full Time (Call Center LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Caesars Entertainment on-site in Las Vegas is hiring Parking Customer Service agents to handle external and internal calls with courtesy and accuracy. You will support guests, meet service levels, and use standard phrases to ensure a uniform guest experience.

Ideal candidates will have a high school diploma, 18+ years old, stable work history, and comfort with Windows-based applications. Knowledge of LMS or CVPS is a plus, with on-site work and a friendly, team-oriented attitude valued.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years or older and have a stable work history.
• Computer literacy and Windows-based applications knowledge required.
• LMS and CVPS familiarity preferred.

Responsibilities

• Answer external and internal calls promptly and courteously.
• Meet service levels and productivity standards.
• Provide professional, accurate guest assistance and information.
• Use standard phraseology for consistency.
• Maintain confidentiality and privacy of guests.
• Assist with special projects as directed by a supervisor.
• Adhere to appearance guidelines and punctuality.

Skills

Customer service

Communication

Typing 25 wpm

Education

High school diploma

Tools

Windows

LMS

CVPS

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence."
Our Values: “Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly, meet all service levels and productivity standards, and use standard phraseology to ensure professional and consistent guest experience. It is essential for agents to be courteous and willing to always help.

How You Will Create the Extraordinary

• Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards.
• Clearly communicate and demonstrate enthusiastic service.
• Meet department guidelines for punctuality, adherence, and attendance.
• Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.
• Adhere to department appearance guidelines.
• Safeguard customer confidentiality and privacy according to company and department standards.
• Assist with special projects and additional duties as directed by a supervisor.

What You Will Need

• Must be 18 years old.
• High school diploma or equivalent.
• Must have a stable work history.
• Computer literacy is required.
• Knowledge of Windows based PC Applications.
• Knowledge of LMS is preferred.
• Knowledge of CVPS is preferred.

ADDITIONAL REQUIREMENTS

• Must be able to type at least 25 words per minute and acquire keyboard skills.
• Must have a pleasant speaking voice, enthusiasm, strong service, and verbal communication skills.
• Must present oneself in a professional manner with a friendly demeanor, enjoying interaction with both internal and external customers.
• Must be able to read, write, speak, and understand English.
• Able to sit and wear a headset for 2-3 hours at a time.
• Must be able to work in both high and low-stress areas and maintain a flexible work schedule based on business demands.
• Must be able to work in close quarters and be multi-task oriented.
• Excellent interpersonal communication, team building, and problem-solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties requiring dexterity and visual perception.
• Maintain a clean and organized work environment.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary". Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91498
• Job Category Call Center and Reservations