Client Experience Manager

Caesars Entertainment; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Caesars Entertainment Corporation in Las Vegas is seeking a Client Experience Manager to support the Meeting and Convention Sales team. You will enhance client experiences during site inspections, industry events, and on-site programs, coordinating transportation, accommodations, and entertainment to help win business.

The role requires strong communication, organization, and the ability to manage multiple tasks at a fast pace.

Qualifications

• Excellent oral, written, verbal communication, interpersonal, and presentation skills required.
• BA/BS degree preferred but not required.
• 2+ years of prior Hotel Meeting Sales Experience preferred.

Responsibilities

• Conduct site inspections and planning calls, coordinating transportation, accommodations, upgrades, and entertainment to create differentiated client experiences.
• Enter all customer interactions and follow-up steps in Salesforce for the respective salesperson.
• Build relationships with meeting customers by hosting meals or shows during Las Vegas visits.
• Assist in development and execution of key customer and industry events in Las Vegas (e.g., IMEX, CVENT Connect).
• Communicate property updates to in-market and Enterprise Sales teams to drive knowledge sharing.

Skills

Excellent communication

Interpersonal skills

Presentation skills

Verbal communication

Education

BA/BS degree preferred

Tools

Salesforce CRM

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Client Experience Manager - Caesars Entertainment will have responsibility for supporting the Meeting and Convention Sales team in achieving the company’s financial goals through customer engagement and client experiences.This will include the management of customers while they are in Las Vegas for site inspections,industryand customer events and/or on-site for their meeting or convention.

How You Will Create the Extraordinary

• Conduct site inspections for assigned properties or team members including initial communication and planning call withsales person, details associated with ground transportation, hotel accommodations/upgrades, customized amenities, restaurant and show reservations and any other details that would supporta competitivelydifferentiated experience for the customer(s) to help win the business.Document all aspects of the customer’s experience in Salesforce including feedback andfollow upsteps for the respectivesalesperson.
• Create opportunities to build stronger relationships withmeetingcustomers by entertaining them when they are in Las Vegas on business and not necessarily tied to a site inspection.Opportunities may include hostingguestsat a meal or show.
• Work in conjunction with Meeting Operations to attend pre-cons, plan dailymeetand greets and entertainment of customers while on-site for their programs to ensure customer expectations are exceededin order tosecure the next opportunity.Communicate feedback and follow up to thesalespersonin a timely manner.
• Assistin development and execution of key customer and industryevents asassignedto takeplace in Las Vegas, such as IMEX, CVENT Connect and more.
• Effectively communicate property, competitive market and destination updates to the In-Market, EnterpriseSalesand Key Accounts teamstodrive knowledge for thoserepresentingand selling Las Vegas tomeetingcustomers. This includes updating all resources to ensure they are easily accessible by the teams.
• Build strong relationships with meeting operationsin order tofurther build knowledge of property details anddeliver-oncustomer commitments.
• Utilize the CRM (Salesforce) to document all aspects of communication with thecustomers,includingsite-inspection plans, feedback and follow up steps from on-site experiences,preferencesand more.
• Ensure expense reports are completed andsubmittedbyspecificdue dates.

What You Will Need

• Excellent oral, written, verbal communication,interpersonal,and presentation skillsrequired.
• BA/BS degreepreferred butnotrequired.
• 2+ years of prior Hotel Meeting Sales Experience preferred.

Neat and professional appearance.

ADDITIONAL REQUIREMENTS

• Ability to act quickly and exercise good judgment under pressure/conflict situations.
• High volume, fast paced, frequent interruptions.
• Must beenthusiastic and efficientand work well with co-workers and management.
• Must be able to have flexible working hours, and available on weekends and holidays.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91811
• Job Category Sales and Marketing
• Job Schedule Full time
• Locations Paris Las Vegas_Corporate (On-site)