Box Office Ticket Agent - Full Time (Call Center LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

Caesars Entertainment Corporation in Las Vegas, NV is seeking a Box Office Ticket Agent for a full-time, on-site role. You will assist guests with show tickets, answer questions, and promote Caesars events to drive ticket sales.

Requirements include a high school diploma, at least one year of customer service experience, and the ability to type 25 wpm. Ticketing system experience is preferred. You must be available to work any day and shift.

Qualifications

• High School diploma or equivalent.
• Minimum of one year of customer service experience preferred.
• Ability to type at least 25 words per minute.
• Proficiency in Ticketmaster or other ticketing systems preferred.
• Availability to work any day of the week and any shift required.

Responsibilities

• Collect funds and documentation for tickets.
• Serve as an Entertainment Reservation Agent as scheduled.
• Maintain a positive work environment.
• Process entertainment and attraction ticket transactions.
• Process restaurant reservations for all Caesars Entertainment properties.
• Assist guests with city and property questions.
• Maintain an upbeat and positive attitude.
• Stay informed about hotel events to assist guests.
• Maintain professionalism and courtesy towards all guests and employees.
• Anticipate guests' show needs and expectations.

Skills

Customer service

Typing 25 wpm

Ticketmaster

Flexible schedule

Education

High School diploma

Tools

Ticketmaster system

Job description

Box Office Ticket Agent - Full Time (Call Center LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: "Create the Extraordinary"

Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As a Box Office Agent, you will assist guests with their show ticket needs and serve as a resource for all guest questions with an upbeat and positive attitude. You are the first line of defense for improving guest experience. Your responsibilities include generating revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also promote performers and events throughout Caesars Entertainment venues to effectively impact ticket sales. A working knowledge of Caesars shows is essential for creating a memorable guest experience.

How You Will Create the Extraordinary

• Collect funds and documentation for tickets.
• Serve as an Entertainment Reservation Agent as scheduled.
• Maintain a positive work environment.
• Process entertainment and attraction ticket transactions.
• Process restaurant reservations for all Caesars Entertainment properties.
• Assist guests with city and property questions.
• Maintain an upbeat and positive attitude.
• Stay informed about hotel events to assist guests.
• Maintain professionalism and courtesy towards all guests and employees.
• Anticipate guests' show needs and expectations.

What You Will Need

• High School diploma or equivalent.
• Minimum of one year of customer service experience preferred.
• Ability to type at least 25 words per minute.
• Proficiency in Ticketmaster or other ticketing systems preferred.
• Availability to work any day of the week and any shift required.

ADDITIONAL REQUIREMENTS

• Excellent phone and written communication skills.
• Ability to work in a fast-paced environment with frequently changing conditions.
• Well-groomed appearance and friendly demeanor.
• Must be able to lift and carry 25 pounds, bend, crouch, kneel, twist, and work at a desk/counter.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91667
• Job Category Call Center and Reservations