Travel-Ready On-Site PC Support Technician

Worldwide TechServices LLC; Roseville (MN); On-site; USD 38,000 - 56,000; Full time

Job summary

Worldwide TechServices LLC is seeking a Dynamic PC Support specialist to perform desktop and laptop troubleshooting and provide timely customer service for client equipment across the Minnesota region. You will diagnose issues, document steps, and coordinate with clients to ensure smooth service delivery.

The role requires strong communication, adherence to service levels, and the ability to lift and move equipment up to 50 lbs.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical troubleshooting

Customer service

Effective communication

Education

Technical school certification

Tools

Repair toolkit

OEM hardware knowledge

Job description

Worldwide TechServices LLC is seeking a Dynamic PC Support specialist to perform desktop and laptop troubleshooting and provide timely customer service for client equipment across the Minnesota region. You will diagnose issues, document steps, and coordinate with clients to ensure smooth service delivery.

The role requires strong communication, adherence to service levels, and the ability to lift and move equipment up to 50 lbs.