On-Site PC Technician — Field Travel Ready

Worldwide TechServices; Boardman Township (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to perform troubleshooting and repair tasks for desktops and laptops. The role involves direct client interaction, meeting service-level agreements, and timely reporting.

Travel to client sites and lifting equipment up to 50 lbs are expected as part of daily duties. Qualifications include technical school certification or equivalent with 0-2 years of relevant experience, plus knowledge of software/hardware and a valid driver’s

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Willingness to travel

Physical ability (lift up to 50 lbs)

Education

Technical school certification or equivalent

Tools

Repair tool kit

Valid driver’s license

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to perform troubleshooting and repair tasks for desktops and laptops. The role involves direct client interaction, meeting service-level agreements, and timely reporting.

Travel to client sites and lifting equipment up to 50 lbs are expected as part of daily duties. Qualifications include technical school certification or equivalent with 0-2 years of relevant experience, plus knowledge of software/hardware and a valid driver’s