Onsite PC Support Technician - Travel-Ready

Worldwide TechServices; Bismarck (AR); On-site; USD 38,000 - 56,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic PC Support technician to perform troubleshooting and repair of desktops and laptops. You will interact directly with clients to address issues and respond promptly, providing professional customer service and handling service calls within SLAs.

The role involves moving equipment, occasional long-distance travel, and lifting up to 50 lbs. A technical school certification or equivalent plus 0–2 years of experience is typical; OEM certifications and

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Client communication

Travel to client locations

Long-distance travel

Lift up to 50 lbs

Repair tool kit

Education

Technical school certification or equivalent

Tools

Software & hardware knowledge

Job description

Worldwide TechServices seeks a Dynamic PC Support technician to perform troubleshooting and repair of desktops and laptops. You will interact directly with clients to address issues and respond promptly, providing professional customer service and handling service calls within SLAs.

The role involves moving equipment, occasional long-distance travel, and lifting up to 50 lbs. A technical school certification or equivalent plus 0–2 years of experience is typical; OEM certifications and