Travel-Ready Field Implementation & Training Specialist

Vehlo; Texas; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

Paid time off and holidays

Job summary

Vehlo is seeking an Implementation & Training Specialist to own the customer journey from install through go-live and early adoption. You will travel to dealerships, install and configure Dealerlogix, and train service teams on their roles, handing stores off to Customer Experience after go-live.

You will gain fluency in Vehlo’s training curriculum, stay updated on product changes, and contribute feedback to improve training modules.

Qualifications

• 3-5 years experience implementing software and training end users, ideally in a dealership or automotive setting.
• Working knowledge of dealership fixed operations (service, parts, and the repair order process).
• Familiarity with major dealer management systems (DMS) such as CDK, Reynolds & Reynolds, or Dealertrack.
• Confidence teaching adults in person and virtually, and presenting professionally to customers at every level, from service advisors to dealership leadership.
• Strong organization and follow-through, with the ability to manage multiple installs and timelines at once.
• Comfort with computers, tablets, and cloud-based software.
• Ability to work independently on the road and collaboratively with internal teams.

Responsibilities

• Plan and prepare. Hold weekly pre-launch calls for upcoming installs, and build and document each store’s readiness plan in the weeks leading up to launch.
• Install and train onsite. Lead installations and deliver role-based training at customer dealerships using Vehlo’s standardized training modules.
• Drive adoption. Make sure every user understands their responsibilities in the workflow and the best practices for their role.
• Support remotely. Respond promptly to post-launch training needs by phone, text, and webcast, within our service-level targets [define response time].
• Hand off with care. Complete a documented, warm handoff to Customer Experience so no context is lost after go-live.
• Stay current. Build deep fluency in Vehlo’s training curriculum and keep up with product updates, and share customer feedback that could improve our modules.

Skills

Implementation experience

End-user training

Dealership operations knowledge

Public speaking

Independent road warfare

Team collaboration

Tools

CDK DMS

Reynolds & Reynolds

Dealertrack

Job description

Vehlo is seeking an Implementation & Training Specialist to own the customer journey from install through go-live and early adoption. You will travel to dealerships, install and configure Dealerlogix, and train service teams on their roles, handing stores off to Customer Experience after go-live.

You will gain fluency in Vehlo’s training curriculum, stay updated on product changes, and contribute feedback to improve training modules.