Customer Experience Specialist – On-Site

Lendistry; Santa Ana (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Paid Time Off

401(k) Match

Professional Development Courses

Paid Life Insurance

Job summary

A leading financial services provider is seeking a Customer Experience Representative in Santa Ana, CA to engage with customers, ensuring satisfaction and resolving inquiries. The ideal candidate will have a high school degree, excellent communication skills, and experience in customer service. This position offers a salary range of $19 - $22 per hour and comprehensive benefits including medical and paid time off.

Qualifications

• Call Center or Customer Service experience preferred.
• Lending experience helpful, but not required.
• Ability to manage large amounts of incoming calls.

Responsibilities

• Handle high volume of customer calls professionally.
• Provide thorough answers about products and services.
• Document all customer interactions for team insight.

Skills

Excellent verbal communication

Customer service skills

Emotional intelligence

Active listening skills

Education

High school degree

Some college preferred

Tools

Basic computer software skills

Job description

A leading financial services provider is seeking a Customer Experience Representative in Santa Ana, CA to engage with customers, ensuring satisfaction and resolving inquiries. The ideal candidate will have a high school degree, excellent communication skills, and experience in customer service. This position offers a salary range of $19 - $22 per hour and comprehensive benefits including medical and paid time off.