Multi-Channel Customer Care Specialist (Intermediate)

Collectors; Santa Ana (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Paid vacation and holidays

Job summary

Collectors is looking for an Intermediate Customer Care Representative based in Santa Ana, CA. The successful candidate will support customer inquiries, resolve issues, and provide information about our services and memberships.

The ideal candidate has over 3 years of customer service experience, strong communication skills, and proficiency in tools like Google Docs and SalesForce. A favorable hourly rate of $22 is offered along with health insurance and other benefits.

Qualifications

• 3+ years of customer service experience, preferably in a contact center.
• Fluency in additional languages is a plus.
• Excellent oral communication and presentation skills.

Responsibilities

• Provide timely responses to customer inquiries.
• Resolve concerns via email, social media, Live Chat.
• Inform customers about company services.

Skills

Customer service experience

Fluent in English

Conflict resolution skills

Proficient with Google Docs

Experience with SalesForce

Team-oriented

Tools

DialPad

Slack

Job description

Collectors is looking for an Intermediate Customer Care Representative based in Santa Ana, CA. The successful candidate will support customer inquiries, resolve issues, and provide information about our services and memberships.

The ideal candidate has over 3 years of customer service experience, strong communication skills, and proficiency in tools like Google Docs and SalesForce. A favorable hourly rate of $22 is offered along with health insurance and other benefits.