Collector Experience Concierge

Collectors Universe, Inc.; California (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401K Matching

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Team Building

Job summary

Collectors Universe, Inc. seeks a Client Services Associate / Collectors Concierge to deliver world-class customer care for PSA, PCGS, PSA/DNA, and WATA submissions. This onsite role in Santa Ana, CA involves 5 days per week in the office, with up to 40% travel to events and shows.

You will handle drop-offs, inquiries, and order status while coordinating with multiple teams to ensure a smooth experience. Hourly compensation starts at $22 per hour, with benefits including health insurance, 401(k)

Qualifications

• Associates Degree or equivalent preferred.
• 4+ years of Customer Care/hospitality experience.
• Excellent written and verbal communication skills.
• Ability to understand and relay company policies and procedures.

Responsibilities

• Inform customers about services, memberships, procedures, policies, and promotions.
• Schedule drop-offs to organize the flow of customers and products.
• Attend to onsite VIP submitters to ensure first class guest experience.
• Resolve submission form errors and update order status in systems.
• Collaborate with Logistics, Operations, Customer Care, Sales, and Shipping to resolve issues.

Skills

Exceptional written communication

Interpersonal skills

Teamwork

Problem solving

Attention to detail

Travel readiness

Driver's license

Education

Associates Degree or equivalent preferred

Tools

Navision

Grading System Manifesting/Order Processing

Zendesk

Ring Central

Slack

Google Docs

Job description

Collectors Universe, Inc. seeks a Client Services Associate / Collectors Concierge to deliver world-class customer care for PSA, PCGS, PSA/DNA, and WATA submissions. This onsite role in Santa Ana, CA involves 5 days per week in the office, with up to 40% travel to events and shows.

You will handle drop-offs, inquiries, and order status while coordinating with multiple teams to ensure a smooth experience. Hourly compensation starts at $22 per hour, with benefits including health insurance, 401(k)