Travel Plaza Shift Leader: Customer Service & Ops

Applegreen-USA-Welcome-Centers-Central-Services; South Brunswick (NJ); On-site; USD 31,200 - 45,760; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead daily operations, ensuring exceptional customer service and adherence to brand standards. You will train new team members and oversee cash handling practices across the plaza environment.

Ideal candidates bring cash handling and leadership experience, are able to stand for extended periods, and can work flexible schedules including days, nights, weekends, and holidays.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service and resolve customer complaints.
• Complete opening, daily and closing procedures and checklists.
• Operate POS system and process payments following policies.
• Ensure proper food handling procedures and maintain cleanliness.
• Assist in training new team members and ensure compliance with brand standards.
• Inform plaza leadership of observations and problems.
• Execute other tasks as assigned.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

Applegreen USA Welcome Centers Central Services is seeking a Shift Supervisor to lead daily operations, ensuring exceptional customer service and adherence to brand standards. You will train new team members and oversee cash handling practices across the plaza environment.

Ideal candidates bring cash handling and leadership experience, are able to stand for extended periods, and can work flexible schedules including days, nights, weekends, and holidays.