Travel IT Support Technician – Onsite & Network Help

Project-Home; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid time off including sabbatical

Parental leave

Flexible Spending Accounts

Wellness programs

Professional development and growth

Job summary

Project HOME in Philadelphia seeks an on-site IT Help Desk Specialist to travel between locations, delivering Level 1 support for hardware, software, printers, and AV systems.

You will respond to requests in person and remotely, diagnose issues, document solutions, and provide staff training. Occasional after-hours support ensures critical systems stay operational and users stay productive.

Qualifications

• Two+ years of Level 1 IT, desktop, or help desk support.
• Hands-on networking experience (APs, switches, routers, cabling).
• Experience troubleshooting hardware and software for end users.
• Strong customer service and ability to explain tech to non-tech users.
• Able to work independently, prioritize requests, and close issues.

Responsibilities

• Travel regularly to Project HOME locations to provide in-person IT support (~75%).
• Troubleshoot Level 1 hardware, software, printers, copiers, and end-user tech issues.
• Respond in person and remotely; diagnose, resolve, and document solutions.
• Identify and resolve tech issues on-site beyond initial requests.
• Install and troubleshoot network equipment (APs, switches, routers, cabling).
• Assist with hardware, software, telecom, and audiovisual systems maintenance.
• Support teleconferencing/ videoconferencing tech.
• Manage Help Desk tickets; log, track, and resolve requests; document processes.
• Provide staff training on hardware/software; occasional after-hours support.

Skills

Level 1 IT support

Networking basics

Customer service

Explain technical info to non-tech

Independent work / prioritization

Tools

Ticketing system

Microsoft environments

Documentation practices

Job description

Project HOME in Philadelphia seeks an on-site IT Help Desk Specialist to travel between locations, delivering Level 1 support for hardware, software, printers, and AV systems.

You will respond to requests in person and remotely, diagnose issues, document solutions, and provide staff training. Occasional after-hours support ensures critical systems stay operational and users stay productive.