Traveling Field IT Technician – On-Site & Remote Support

Phila Communications LLC; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Phila Communications LLC in Philadelphia is looking for a Tier 2-3 Service Desk/Field Technician to deliver exceptional remote and on-site support to small and medium businesses. The position requires traveling to client sites within the Philadelphia area and may involve after-hours or weekend work.

Ideal candidates will have at least 1 year of experience in a service desk role, strong troubleshooting skills, and a broad range of technology experience. Join us in ensuring client satisfaction through excellent service delivery.

Qualifications

• 1+ years in a service desk or field technician role
• Experience in a high-paced service desk environment
• Experience in MSP environment preferred

Responsibilities

• Resolve 90-95% of tickets generated from clients within a set period
• Manage daily schedule of dispatched tickets and projects
• Installation and configuration of network devices
• Troubleshoot physical and virtual servers
• Administer cloud solutions like Microsoft 365 and Google Workplace

Skills

Strong troubleshooting skills

Detail oriented

Technology experience

Microsoft 365 Administration

Google Workplace Administration

Job description

Phila Communications LLC in Philadelphia is looking for a Tier 2-3 Service Desk/Field Technician to deliver exceptional remote and on-site support to small and medium businesses. The position requires traveling to client sites within the Philadelphia area and may involve after-hours or weekend work.

Ideal candidates will have at least 1 year of experience in a service desk role, strong troubleshooting skills, and a broad range of technology experience. Join us in ensuring client satisfaction through excellent service delivery.