Travel Insurance NOL Claims Support Specialist

Crum & Forster; United States; Remote; USD 26,900 - 50,600; Full time

Benefits offered by this job

Competitive pay

401K match

Employee stock purchase

Generous PTO

Comprehensive benefits

Tuition reimbursement

Job summary

Crum & Forster Travel Insured International is hiring an entry to mid-level NOL Customer Service Representative to support the Notice of Loss process. You will handle daily calls, set up first notices, and document inquiries in the claim system.

This role emphasizes customer advocacy, accurate recordkeeping, and teamwork, with growth opportunities within the Specialty Business Unit as you develop skills. The position offers a competitive benefits package and a path to advanced responsibilities.

Qualifications

• Experience delivering quality customer service and resolving inquiries.
• Familiarity with claims, imaging, and workflow systems is a plus.
• High school degree or GED required.

Responsibilities

• Provide daily phone coverage for the Notice of Loss 800 number following scripts.
• Assist customers by setting up claim first notices.
• Keep accurate records of all customer interactions and transactions.
• Update claims in the system and respond to routine inquiries.
• Serve as a customer advocate to deliver outstanding service.
• Embrace and practice core company principles.

Skills

Customer service

Active listening

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Crum & Forster Travel Insured International is hiring an entry to mid-level NOL Customer Service Representative to support the Notice of Loss process. You will handle daily calls, set up first notices, and document inquiries in the claim system.

This role emphasizes customer advocacy, accurate recordkeeping, and teamwork, with growth opportunities within the Specialty Business Unit as you develop skills. The position offers a competitive benefits package and a path to advanced responsibilities.