First Notice of Loss Claims Specialist

NJM Insurance Group; Hammonton (NJ); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

401(k) with employer match

Health, Dental, Vision insurance

Life and Disability coverage

Generous PTO and Paid Sick Leave

Parental leave

Job summary

NJM Insurance Group in Hammonton, NJ is seeking a First Notice of Loss Associate to be the initial contact for policyholders and claimants reporting losses. You will gather incident details, triage the claim, and guide customers through the early steps of the process.

The role is full-time with a Monday–Friday schedule and one Saturday per month, offering a total rewards package and opportunities for growth.

Qualifications

• Strong verbal and written communication skills.
• Ability to build rapport with customers and demonstrate empathy during stressful times.
• Excellent listening skills.
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills.

Responsibilities

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow-ups in a timely manner.
• Navigate systems with proficiency to access appropriate information to service callers.
• Perform additional duties within the department, as needed.

Skills

Verbal and written communication

Empathy with customers

Active listening

Multiprogram navigation

Data entry accuracy

Education

High School Diploma or GED

Job description

NJM Insurance Group in Hammonton, NJ is seeking a First Notice of Loss Associate to be the initial contact for policyholders and claimants reporting losses. You will gather incident details, triage the claim, and guide customers through the early steps of the process.

The role is full-time with a Monday–Friday schedule and one Saturday per month, offering a total rewards package and opportunities for growth.