In-Office Claims Call Center Specialist

Stillwater Insurance Group; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Shift differential

In-office role

Job summary

Stillwater Insurance Group is seeking a Claims Call Center Representative to capture First Notice of Loss information, establish new claim records, and handle customer communications with accuracy and care.

The role is an in-office position located in Jacksonville, Omaha, or Jericho, NY, with shift options and a differential. Emphasis on service, accuracy, and professional communication to support policyholders and internal partners.

Qualifications

• High school diploma or GED equivalent.
• Minimum 2 years of call center experience.
• Typing speed of 32 WPM or higher.
• Proficiency in Windows-based operating systems and Microsoft Office.

Responsibilities

• Process FNOL information via phone and non-phone channels.
• Create and maintain new claim records in systems.
• Handle incoming calls and enterprise communications professionally.
• Research and resolve complex claim inquiries and escalate when needed.
• Liaise with internal/external stakeholders to clarify information and resolve issues.
• Use internal claims systems and tools with accuracy and efficiency.
• Provide feedback to improve service quality and customer experience.
• Follow procedures to ensure risk and regulatory compliance.
• Cross-train in administrative duties to support Claims Department operations.

Skills

Call center experience

Data entry

Typing 32 WPM

Professional communication

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

Stillwater Insurance Group is seeking a Claims Call Center Representative to capture First Notice of Loss information, establish new claim records, and handle customer communications with accuracy and care.

The role is an in-office position located in Jacksonville, Omaha, or Jericho, NY, with shift options and a differential. Emphasis on service, accuracy, and professional communication to support policyholders and internal partners.