Travel Industry Customer Support Specialist

Hjbtravels; Colorado Springs (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle travel inquiries, assist with bookings, and guide customers through the process from start to finish.

The role emphasizes strong communication, independent work, and a positive, solution-focused attitude, with training and ongoing support provided. Flexible work options are available, with potential for part-time or full-time arrangements.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Proficient with computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Communication skills

Interpersonal skills

Customer service experience

Time management

Computer literacy

Attention to detail

Travel industry interest

Job description

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will handle travel inquiries, assist with bookings, and guide customers through the process from start to finish.

The role emphasizes strong communication, independent work, and a positive, solution-focused attitude, with training and ongoing support provided. Flexible work options are available, with potential for part-time or full-time arrangements.