Travel Customer Support Specialist — Flexible Hours

Hjbtravels; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options (part or full)

Growth opportunities in travel

Supportive and collaborative team

Job summary

Hjbtravels is hiring a Customer Service Representative to support clients in the travel industry. You will assist with travel planning, reservations, and inquiries, ensuring a positive experience from start to finish.

The role emphasizes strong communication, independent time management, and comfort with email/online systems. Training, growth opportunities, and a collaborative team environment are offered.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information regarding destinations, policies, and procedures
• Maintain clear and professional communication with clients
• Follow company guidelines and service standards
• Document interactions and updates as needed

Skills

Communication

Interpersonal skills

Customer service

Time management

Computer literacy

Detail-oriented

Tools

Email systems

CRM software

Job description

Hjbtravels is hiring a Customer Service Representative to support clients in the travel industry. You will assist with travel planning, reservations, and inquiries, ensuring a positive experience from start to finish.

The role emphasizes strong communication, independent time management, and comfort with email/online systems. Training, growth opportunities, and a collaborative team environment are offered.