Travel Customer Specialist - Booking & Support

Hjbtravels; Pittsburgh (Allegheny County); Hybrid; USD 20,664 - 27,552; Full time

Benefits offered by this job

Training & support

Flexible schedule

Growth opportunities

Collaborative team

Job summary

Hjbtravels is seeking a motivated Customer Service Representative in the travel industry to assist clients with inquiries, guide them through the booking process, and ensure a positive experience from start to finish.

You will respond to questions by phone and email, provide destination information, and maintain clear, professional communication while following company guidelines. Flexible part-time or full-time options are available.

Qualifications

• Strong communication and interpersonal skills.
• Customer service experience preferred (not required).
• Ability to manage time and work independently.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Communication

Customer service

Independent work

Computer literacy

Detail-oriented

Travel industry interest

Job description

Hjbtravels is seeking a motivated Customer Service Representative in the travel industry to assist clients with inquiries, guide them through the booking process, and ensure a positive experience from start to finish.

You will respond to questions by phone and email, provide destination information, and maintain clear, professional communication while following company guidelines. Flexible part-time or full-time options are available.