Travel Customer Service Specialist – Flexible Hours

Hjbtravels; Brookline (MA); Hybrid; USD 24,796 - 30,307; Full time

Benefits offered by this job

Training and ongoing support

Flexible work options

Growth opportunities within travel

Supportive and collaborative team

Job summary

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will respond to inquiries, guide customers through bookings, and ensure a positive experience from start to finish.

Ideal candidates have strong communication, can work independently, and enjoy helping others. Training and ongoing support are provided; flexible work options with a collaborative team.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online systems.
• Detail-oriented with a positive, solution-focused attitude.
• Interest in the travel industry is a plus.
• Customer service experience preferred (not required).

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel planning, reservations, and general questions.
• Provide accurate information regarding destinations, policies, and procedures.
• Maintain clear and professional communication with clients.
• Follow company guidelines and service standards.
• Document interactions and updates as needed.

Skills

Strong communication

Interpersonal skills

Time management

Computer literacy

Detail-oriented

Travel industry interest

Job description

Hjbtravels is seeking a motivated Customer Service Representative to support clients in the travel industry. You will respond to inquiries, guide customers through bookings, and ensure a positive experience from start to finish.

Ideal candidates have strong communication, can work independently, and enjoy helping others. Training and ongoing support are provided; flexible work options with a collaborative team.