Travel-Heavy On-Site IT Field Technician (MSP)

Greystone Technology Group; Sparta (IL); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Complete Technology Solutions, a New Charter Company, seeks an IT Field Technician to support client sites across Southern Illinois and Southern Missouri. You will install, configure, and troubleshoot workstations, CCTV, door access devices, and small network gear while performing structured cabling and site assessments.

Hybrid role with daily travel; you’ll collaborate with dispatch, remote teams, and client contacts, ensuring accurate ticketing and asset documentation, and delivering clear,

Qualifications

• 1–3 years of IT support or field service experience, with Level 2 troubleshooting capabilities beyond basic help desk.
• Hands-on experience with CCTV, door access systems, and cabling installation and termination.
• Working knowledge of Windows, macOS, Microsoft 365, and Active Directory/Entra ID.
• Understanding of TCP/IP, DNS, DHCP, Wi‑Fi troubleshooting, and small network equipment.
• Strong customer service skills, a valid driver’s license, and transportation for travel between client sites.

Responsibilities

• Resolve dispatched on-site tickets involving hardware, software, network connectivity, and physical security systems.
• Install, configure, and troubleshoot workstations, laptops, printers, phones, small network equipment, CCTV, and door access devices.
• Perform structured cabling installation and termination; diagnose TCP/IP, DNS, DHCP, and Wi‑Fi issues.
• Support office moves, user onboarding, device deployments, and equipment refreshes at client locations.
• Identify parts and inventory; conduct pre-field assessments and provide material quantities for estimates.
• Record work performed, ticket updates, and asset information; escalate complex incidents with clear documentation.
• Communicate professionally with customers and explain fixes in plain language; complete field assignments efficiently.

Skills

CCTV systems

Door access systems

Cabling installation

Windows

macOS

Microsoft 365

Active Directory/Entra ID

TCP/IP

DNS/DHCP/Wi-Fi

Customer service

Driver's license

Travel readiness

Tools

CCTV hardware

Door access hardware

Network cabling tools

Job description

Complete Technology Solutions, a New Charter Company, seeks an IT Field Technician to support client sites across Southern Illinois and Southern Missouri. You will install, configure, and troubleshoot workstations, CCTV, door access devices, and small network gear while performing structured cabling and site assessments.

Hybrid role with daily travel; you’ll collaborate with dispatch, remote teams, and client contacts, ensuring accurate ticketing and asset documentation, and delivering clear,