Travel IT Field Technician - Onsite Tech Specialist

Creative Tech; Springfield (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off (including your birthday

Retirement plan

Bonus opportunities

Job summary

Creative Tech is seeking an IT Field Technician based in Skokie to support clients across Chicagoland and travel nationwide for multi-day onboarding. You will install, configure, and maintain computers, kiosks, thin clients, and chrome devices while delivering high-quality service.

The ideal candidate will travel 1–4 times per month, hold a valid driver's license, and lift up to 30 lbs. You will work independently or with a team to resolve issues and keep clients satisfied.

Qualifications

• Extensive knowledge of current and recent versions of Windows OS.
• Solid understanding of network switches, routers, and IP protocols.
• Experience troubleshooting and maintaining computer hardware.
• Ability to travel overnight and out-of-state for multi-day trips.

Responsibilities

• Work as part of a results-driven team to ensure daily success and client satisfaction.
• Master handling, installing, and maintaining the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices.
• Respond to service request tickets timely and with considerable attention to detail.
• Effectively identify and set work priorities.
• Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month.
• Collaborate with in-house team members to resolve issues and deliver optimal solutions.
• Pack computer equipment safely and securely to prepare for shipping.
• Drive locally to deliver equipment at client sites.
• Provide assistance to other departments as needed.

Job description

Creative Tech is seeking an IT Field Technician based in Skokie to support clients across Chicagoland and travel nationwide for multi-day onboarding. You will install, configure, and maintain computers, kiosks, thin clients, and chrome devices while delivering high-quality service.

The ideal candidate will travel 1–4 times per month, hold a valid driver's license, and lift up to 30 lbs. You will work independently or with a team to resolve issues and keep clients satisfied.